{"id":2548780,"url":"https://alion.io/job/ns1-level-1-linux-technical-support","title":"Level 1 Linux Technical Support","company":{"id":289166,"name":"NS1","domain":"ns1.bg","url":"https://alion.io/company/ns1-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Plovdiv, Bulgaria"],"countries":["BG"],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":{"min":null,"max":1000000,"currency":"EUR","period":"year","gross":null,"usd_annual":1112115},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP 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we?\n\nNS 1 AD is a fast-growing technology company in the web industry that serves 700 000+ websites by customers from 120+ countries by its global brands ScalaHosting & SPanel.\n\nOur efforts are endorsed by some of the most reputable companies and medias in the tech industry such as Automatic (WordPress), Forbes, Joomla, TechRadar, Yahoo Finance, PCMAG, CNet, WebSitePlanet, and many others.\n\nThe people using our services love the way we treat them and in the last 3+ years we are ranked on the #1 position on TrustPilot as the Best Web Hosting Company out of 1400+ others.\n\nWhy would you like to join us?\n\nYou want your efforts to be recognized and evaluated based on your contribution instead of your position or working hours.\n\nYou want to work in an atmosphere that is dynamic, challenging and gives you the freedom to become your best self.\n\nYou want to be part of a team that values loyalty, kindness, patience, honesty, care and understanding more than anything.\n\nYou want to collaborate with like-minded people who are focused on helping others and becoming their best selves.\n\nYou want to have the opportunity and freedom to work from any place in the world.\n\nYou want to get out of the ordinary and out of your comfort zone to reach your true potential.\n\nYou want everything above and you are ready to give your best to achieve it.\n\nWhat else is included?\n\nUp to 25 paid vacation days annually.\n\nMedical/health insurance with up to 1 000 000 EURO coverage.\n\nMultiSport card for free access to hundreds of sport centers and activities.\n\nTeam-building activities throughout the year.\n\nCompetitive salary and benefits package that reflects your talent and experience.\n\nRemote work options to accommodate your lifestyle.\n\nEndless challenges in a fun yet professional work environment ….. 🙂\n\nWho are we looking for?\n\nWe are looking for a person who is used to always giving their best to become a better professional and a better human being who shares our values and wants to continue their life journey as part of our family of NS1, ScalaHosting & SPanel in the role of a Technical Support Representative.\n\nHow can you help?\n\nAs a Technical Support Representative, you’ll play a pivotal role in shaping our brand’s identity by being kind and helpful while providing technical assistance to our customers during 8-hour shifts with a 30-minute daily break.\n\nYou’ll be responsible for troubleshooting and solving technical issues related to website’s applications such as WordPress, Joomla, Magento, sending/receiving emails, DNS resolution, databases and other web hosting related cases.\n\nYou may have up to 4 night shifts per month and up to 2 working weekends which gives you 2 additional off days every month.\n\nYour Core Strengths:\n\nKind, helpful, empathic and passionate to learn and improve.\n\nFluency in English.\n\nExperience with RedHat-based operating systems such as CentOS, RockyLinux, Fedora.\n\nExperience with managing 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We are constantly hiring and helping people become true Linux gurus capable of doing all kind of stuff such as designing, building and managing multi-data-center clusters with Geo load balancing or automating processes by coding useful scripts using Bash, PHP and Perl.\n\nThe On-boarding Process\n\nWe will help you settle in your position by giving you the necessary information, tools and assistance to get started and grow. The length of this process is not fixed and varies because we know that every individual is unique. 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