{"id":1264355,"url":"https://alion.io/job/nsc-global-desk-side-support-field-engineer-4","title":"Desk Side Support Field Engineer","company":{"id":690165,"name":"NSC Global","domain":"nscglobal.com","url":"https://alion.io/company/nscglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herning, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T21:48:41Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-18T20:58:57Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview\nNSC Global is looking for Level 1 Field Service Technicians to deliver on site technical support for customer systems.\nThe role covers on site hardware troubleshooting, repair and replacement, diagnostics, service call updates, parts handling and customer communication, in line with agreed service levels and established field service procedures. Technicians attend customer locations, validate reported faults, complete the intervention and provide accurate updates throughout.\nThe position requires sound technical troubleshooting ability, professional communication, close adherence to process and the ability to work to deadlines driven by service level agreements.\nResponsibilities\nAttend customer sites within agreed service windows and complete each intervention to the required standard.\nPerform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.\nValidate warranty status, asset identification and diagnostic findings before completing any repair.\nApply approved diagnostic tools and methods, including built in diagnostics, LED fault codes and structured logical troubleshooting.\nConfirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.\nGenerate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.\nReinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.\nTroubleshoot hardware related networking faults falling within the scope of the service call.\nOrder additional parts through the approved process, following completion of documented troubleshooting.\nCollect, manage, package, label and return defective or unused parts within the required process and timescales.\nKeep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.\nEscalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.\nComply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.\nReport process deviations and quality issues, and contribute to continuous improvement.\nQualifications\nExperience in Level 1 technical support, field service, desktop support, break/fix support or a comparable customer facing IT support role.\nSound understanding of PC, laptop and client hardware components.\nWorking knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking principles.\nAbility to follow structured diagnostic processes and document troubleshooting steps accurately.\nConfident communication skills, including the ability to explain technical issues clearly to non technical customers.\nAbility to work independently at customer sites while observing agreed process, safety and escalation procedures.\nStrong time management across appointments, travel and service level expectations.\nHigh attention to detail in ticket updates, notes, parts handling and service reporting.\nFluent written and spoken knowledge of the local language of the assigned territory, sufficient for direct customer contact on site.\nProficient written and spoken English, sufficient for technical documentation, service reporting and communication with the wider support organisation.\nA valid driving licence and access to a personal vehicle for travel to customer locations.\nCompTIA A+ certification is desirable, particularly for technicians new to this area of client hardware support.\nTools and equipment\nSmartphone or tablet compatible with the required field service applications.\nReliable internet connectivity suitable for field service updates and application use.\nAccess to an electrostatic discharge kit and standard computer repair tools.\nBootable USB key and the tools required for system disassembly and component replacement.\nOwn vehicle available for daily travel between customer sites, with secure storage for tools and parts.\nCompliance and security\nSuccessful completion of all required criminal background checks prior to attending any customer site.\nAuthorisation to work in the assigned territory in accordance with applicable law.\nCompletion of all required authorisations and product, security, privacy and process training before performing service calls, and maintenance of that authorisation thereafter. Training is provided.\nCompliance with customer site access, security, privacy, safety and conduct requirements, and with all policies relating to confidential information, customer data and incident escalation.\nTechnicians must be free of drugs and alcohol when performing service activity.","description_format":"text","description_chars":4934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-09-25T21:48:41Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.45,"age_days":21,"expected_fill_days":13,"reasons":["conf:0","wave","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nsc-global-desk-side-support-field-engineer-4","json_url":"https://alion.io/job/nsc-global-desk-side-support-field-engineer-4.json","meta":{"generated_at":"2026-10-18T23:36:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690165},"rest":"https://alion.io/mcp/rest/get_company?id=690165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsc-global-desk-side-support-field-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsc-global-desk-side-support-field-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsc-global-desk-side-support-field-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsc-global-desk-side-support-field-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsc-global-desk-side-support-field-engineer-4"}]}