{"id":955965,"url":"https://alion.io/job/nsc-global-desktop-support-engineer-level-2","title":"Desktop Support Engineer (Level 2)","company":{"id":690165,"name":"NSC Global","domain":"nscglobal.com","url":"https://alion.io/company/nscglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-16T05:52:18Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T23:35:32Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":26},"description":"Overview\nNSC Global is currently looking for a Desktop Support Engineer to join our growing company.\nNSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.\nPOSITION: Desktop Support Engineer\nJOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY\nResponsibilities\nMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.\nPosition Description:\nField incoming help requests from end users via both telephone and work orders in a courteous manner.\nDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.\nBuild rapport and elicit problem details from help desk customers.\nPrioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.\nRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.\nApply diagnostic utilities to aid in troubleshooting.\nAccess software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.\nIdentify and learn appropriate software and hardware used and supported by the organization.\nPerform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.\nTest fixes to ensure problem has been adequately resolved.\nPerform post-resolution follow-ups to help requests.\nDevelop help sheets and knowledge base articles for end users.\nPerform related duties consistent with the scope and intent of the position\nQualifications\nKnowledge & Experience:\nKnowledge of basic computer hardware.\nMS teams rooms (Integrated conference room support).\nPrevious experience with Microsoft Intune, Imaging and ServiceNow.\nExperience with desktop operating systems including Microsoft, and Mac OS X\nExtensive application support experience.\nWorking knowledge of a range of diagnostic utilities.\nGood understanding of the organization's goals and objectives.\nExceptional written and oral communication skills.\nExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.\nStrong documentation skills.\nPersonal Attributes:\nAbility to conduct research into a wide range of computing issues as required.\nAbility to absorb and retain information quickly.\nAbility to present ideas in user-friendly language.\nHighly self-motivated and directed.\nKeen attention to detail.\nProven analytical and problem-solving abilities.\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\nExceptional customer service orientation.\nExperience working in a team-oriented, collaborative environment.\nSoft Skills:\nThought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.\nInterpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.\n Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.","description_format":"text","description_chars":4885,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","IT Resellers & VARs"],"lifecycle":[{"event":"reopen","at":"2026-10-06T21:41:33Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.528,"p_room":0.35,"age_days":26,"expected_fill_days":9,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/nsc-global-desktop-support-engineer-level-2","json_url":"https://alion.io/job/nsc-global-desktop-support-engineer-level-2.json","meta":{"generated_at":"2026-10-13T00:58:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690165},"rest":"https://alion.io/mcp/rest/get_company?id=690165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsc-global-desktop-support-engineer-level-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsc-global-desktop-support-engineer-level-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsc-global-desktop-support-engineer-level-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsc-global-desktop-support-engineer-level-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsc-global-desktop-support-engineer-level-2"}]}