{"id":3528524,"url":"https://alion.io/job/nsc-global-field-service-engineer","title":"Field Service Engineer","company":{"id":690165,"name":"NSC Global","domain":"nscglobal.com","url":"https://alion.io/company/nscglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-30T15:09:36Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T20:58:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nWe are seeking a highly skilled Field Service Engineer to provide onsite break-fix support for a leading global enterprise platform provider. The engineer will be responsible for replacing defective components, restoring system functionality, and meeting stringent 4-hour and Next Business Day service level commitments across customer environments.\nResponsibilities\nRespond to onsite service dispatches within contracted SLA windows (4-Hour or Next Business Day). \nAbility to replace failed server, storage, and infrastructure hardware components. \nCoordinate with remote technical support engineers to execute approved repair procedures. \nComplete post-repair validation and restore systems to operational status. \nAbility to perform hardware diagnostics, fault isolation, component verification, and root cause identification of replacement activities.\nMaintain accurate service documentation, ticket updates, and customer communication. \nEnsure compliance with customer site access, security, safety, and ESD requirements. \nManage and return defective components within established service timelines. \nMust successfully complete all required customer and company onboarding, safety, security, and technical certification programs prior to performing field activities. Engineers may be required to pass technical assessments and maintain active certifications as determined by service requirements.\nMust be capable of lifting equipment and replacement parts in accordance with local safety guidelines\nQualifications\nRequired Skills & Experience\n3+ years of enterprise hardware support or field services experience.\nAbility to communication effectively in English Language required\nStrong knowledge of server and storage hardware troubleshooting.\nExperience replacing components such as SSDs, HDDs, DIMMs, power supplies, fans, controllers, and other server hardware.\nFamiliarity with data centre procedures, rack-mounted equipment, and cabling identification.\nAbility to work independently in customer-facing environments.\nStrong communication, documentation, and problem-solving skills.\nValid driver's license and ability to travel to customer locations.\nPreferred Qualifications\nOEM hardware certifications from vendors such as Dell Technologies, Hewlett Packard Enterprise (HPE), Lenovo, Cisco, IBM, or similar enterprise infrastructure providers.\nExperience supporting mission-critical production environments with strict SLA requirements\nPrior field dispatch or break-fix support experience.\nFamiliarity with ServiceNow or similar ticketing platforms. \nIdeal Candidate Profile\nThis role is best suited for a Level 2 Field Hardware Engineer with strong hands-on hardware repair skills. The position focuses on enterprise hardware break-fix support and service restoration, rather than network engineering, architecture, or systems administration","description_format":"text","description_chars":2861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-30T15:09:36Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:3","wave","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/nsc-global-field-service-engineer","json_url":"https://alion.io/job/nsc-global-field-service-engineer.json","meta":{"generated_at":"2026-10-31T23:02:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690165},"rest":"https://alion.io/mcp/rest/get_company?id=690165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsc-global-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsc-global-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsc-global-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsc-global-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsc-global-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3528524}},{"tool":"search_jobs","arguments":{"company":"nscglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3528524},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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