{"id":2728186,"url":"https://alion.io/job/nsc-global-it-support-engineer","title":"IT Support Engineer","company":{"id":690165,"name":"NSC Global","domain":"nscglobal.com","url":"https://alion.io/company/nscglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":162000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-16T17:05:12Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T05:27:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nNSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.\nAs many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations\nResponsibilities\nProvide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.\nDiagnose and resolve hardware, software, operating system, and user-related issues.\nManage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.\nPerform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.\nDeliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.\nTroubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.\nInstall, configure, maintain, and troubleshoot office and manufacturing printers.\nSupport and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes.\nSupport barcode scanners and other production-floor peripherals used within manufacturing operations.\nCoordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.\nMaintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.\nDocument support activities and maintain compliance with operational, security, and regulatory requirements.\nQualifications\nRequired Experience & Skills\nExperience providing end-user computing and desktop support within enterprise environments.\nStrong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.\nExperience administering Active Directory user accounts and permissions.\nFamiliarity with ServiceNow, Jira Service Management, or similar ticketing systems.\nUnderstanding of LAN, WAN, and wireless networking concepts.\nExperience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.\nKnowledge of IT asset management and hardware lifecycle processes.\nStrong troubleshooting, customer service, and communication skills.\nAbility to work independently while effectively managing multiple priorities.\nPreferred Qualifications\nExperience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.\nUnderstanding of GMP regulations and controlled area working practices.\nITIL, CompTIA, Microsoft, or similar industry certifications.\nDegree or diploma in 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