{"id":2987149,"url":"https://alion.io/job/nsc-global-onsite-support-engineer-level-2","title":"Onsite Support Engineer Level 2","company":{"id":690165,"name":"NSC Global","domain":"nscglobal.com","url":"https://alion.io/company/nscglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T08:45:40Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T18:59:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Onsite IT Support Engineer is responsible for providing end-user technical support, maintaining IT hardware and software, managing incidents and service requests through ServiceNow, and ensuring compliance with agreed Service Level Agreements (SLAs). The role acts as the local IT presence for the site, supporting device refresh activities, user onboarding and offboarding, and providing remote hands and eyes support for infrastructure, server, and network teams.\nResponsibilities\nManage incidents, service requests, and tasks through ServiceNow.\nEnsure all tickets are updated accurately and resolved within agreed SLA targets.\nProvide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.\nCoordinate and execute device refresh and replacement projects.\nProvision IT equipment, accounts, and system access for new starters.\nExecute offboarding procedures, including account deactivation, equipment recovery, and access removal.\nProvide remote hands and eyes support for server, network, and infrastructure teams.\nAssist with hardware installations, cable patching, rack and stack activities, and power cycling equipment.\nCoordinate with vendors and third-party support providers as required.\nQualifications\nExperience working with ServiceNow or similar ITSM platforms.\nKnowledge of ITIL-based service management processes.\nStrong understanding of Microsoft Windows Operating Systems.\nExperience supporting Microsoft 365 applications.\nKnowledge of desktop and laptop hardware troubleshooting.\nBasic understanding of networking concepts including TCP/IP, VPN, Wi-Fi, and LAN connectivity.\nFamiliarity with Active Directory, account administration, and access management.\nPreferred Qualifications\n2+ years of IT support experience in an enterprise environment.\nITIL Foundation Certification.\nMicrosoft certifications or equivalent technical qualifications.\nExperience supporting manufacturing, corporate, or enterprise environments.\nKey Performance Indicators (KPIs)\nSLA compliance for incidents and service requests.\nCustomer satisfaction and service quality.\nDevice refresh completion rates.\nFirst-time fix and ticket resolution rates.\nAsset management accuracy.\nTimely onboarding and offboarding completion.\nReporting To: Regional LTS Lead\nWork Location: Primarily based at customer sites within office and manufacturing environments, with occasional travel to a nearby satellite office located within the local area.\nEmployment Type: Full-Time Onsite Support Role","description_format":"text","description_chars":2518,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-21T08:45:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled 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