{"id":4030348,"url":"https://alion.io/job/nscale-ai-reliability-engineering-manager","title":"AI Reliability Engineering Manager","company":{"id":48155,"name":"Nscale","domain":"nscale.com","url":"https://alion.io/company/nscale","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":31,"ghost_share":0,"stale_share":0.387,"repost_share":0.032,"time_to_fill_p50_days":56,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Ansible","optional":true},{"name":"InfiniBand","optional":true},{"name":"Kubernetes","optional":true},{"name":"NCCL","optional":true},{"name":"NVLink","optional":true},{"name":"OpenStack","optional":true},{"name":"SLURM","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-10T17:52:34Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T00:53:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The role\nRun the day-to-day operation of an AI Reliability Engineering team of eight to ten engineers across EMEA. You own the people, the queue, the rota, and the escalations. You report to the AIR Senior Manager for EMEA, who holds strategy, budget, and the senior customer relationships, so your time goes on running a world-class operation and growing the engineers in it.\nThe estate is about 29,000 GPUs today, with a planning target of one million by the end of 2027. You are the first manager hired under the Senior Manager, and as the region grows you take ownership of a full pillar with its own queue and SOPs. It is a hands-on role: close enough to GPUs, Linux, and high-performance fabrics to lead an incident and challenge a diagnosis, while leading the team most of the week.\nWhat you'll be doing\nLead a team of eight to ten AI Reliability Engineers: 1:1s, objectives, reviews, probation, development, and hiring\nOwn the queue: prioritization, SLA adherence, MTTR, and backlog, with a named owner on every near-breach ticket and clean handoffs to Engineering and vendors\nRun the rota and on-call for the team within the EMEA coverage model and the global follow-the-sun handover\nBe the first management escalation point on P1s and customer escalations, lead post-incident reviews, and turn repeat incidents into problem records and durable fixes\nOwn the SOPs for your pillar and drive them into Nscale's automation so that repeatable remediation needs less human time\nWork the day-to-day relationships with DC Operations, Network Operations, Engineering, and the fleet tooling and automation teams\nReport your team's numbers weekly and accurately, and explain what moved and why\nAbout you\nExperience: 6+ years in infrastructure, operations, or support engineering in production environments, including 2+ years around GPU, HPC, or large data center estates\nLeadership: 3+ years managing engineers in an operational support function, owning reviews, development plans, and performance management through to outcome\nOperational ownership: you have run a queue against SLAs and are comfortable being accountable for the numbers\nCommunication: clear, specific, and concise, in writing and in person\nDecisiveness and pragmatism: you make calls with incomplete information, improve process without slowing delivery, and commit once the decision is made\nTechnical foundation: solid production Linux and networking, working knowledge of how GPU fleets fail and get repaired, ITIL and SRE habits, and enough scripting to review an engineer's work\n Adaptability: comfortable with out-of-hours escalations, on-call, and travel to data centers and customer sites\nNice to have\nNVIDIA GPU platform depth: nvidia-smi, DCGM, and XID interpretation through to RMA (AMD Instinct beneficial)\nInfiniBand or RoCE diagnostics, NCCL, NVLink and NVSwitch, and Slurm with Pyxis and Enroot\nRack-scale systems such as GB200 and GB300 NVL72\nBMC and Redfish, MAAS, NetBox, OpenStack, Kubernetes, and Ansible or Terraform\nHigh-performance storage such as VAST, Ceph, or NFS at scale\nFollow-the-sun operations, and ITIL, Linux, networking, Kubernetes, or NVIDIA certifications\nFor information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.\nNscale does not accept unsolicited candidate submissions from recruitment agencies.","description_format":"text","description_chars":3364,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-11-10T18:26:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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