{"id":649512,"url":"https://alion.io/job/nscale-foundry-support-desk-engineer","title":"Foundry Support Desk Engineer","company":{"id":48155,"name":"Nscale","domain":"nscale.com","url":"https://alion.io/company/nscale","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":36,"ghost_share":0,"stale_share":0.194,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T10:51:51Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-06T21:54:37Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"About Nscale\nNscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.\nNscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.\nWe thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.\nAs an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.\nAbout the Role\nWe’re looking for a Support Desk Engineer to be the first dedicated owner of Foundry platform support at Nscale - the go-to person for resolving technical issues, fielding user questions, and ensuring the organisation can operate on Foundry with confidence.\nYou’ll be the first point of triage for all Foundry support requests, owning the end-to-end resolution of issues across IT-owned projects and general platform usage.\nYou’ll diagnose problems at the Spark and pipeline level, resolve what you can directly, and bring in the right specialists - including Use Case Leads, Data Source Developers, and other technical teams - when deeper domain knowledge is required.\nBeyond reactive support, you’ll build the documentation, monitoring, and processes that reduce recurring issues and progressively raise the technical capability of the wider user base.\nThis role is ideal for someone with deep Foundry and Spark knowledge, a sharp investigative mindset, and the communication skills to work effectively with both developers and non-technical users.\nIf you’re looking for genuine ownership of a critical function - and the opportunity to shape how it grows - this is that role.\nWhat You’ll Be Doing\nServe as the first point of triage for all Foundry support requests, fielding questions, categorising issues by complexity and impact, and taking ownership of resolution from initial contact through to close.\n\nInvestigate and resolve Foundry issues independently wherever possible, applying strong knowledge of Spark, data pipelines, and platform architecture to diagnose root causes quickly and accurately.\n\nWhere issues require deeper domain expertise, escalate effectively to the appropriate internal specialists - including Use Case Leads, Data Source Developers, and technical teams - providing clear context and reproduction steps to enable fast resolution.\n\nBuild and maintain documentation, runbooks, and FAQs that enable users to self-serve on common issues and reduce repeat queries over time.\n\nDevelop and manage monitoring and reporting systems to track support volumes, resolution times, and recurring failure patterns, using this data to drive proactive improvements.\n\nIdentify systemic issues surfaced through support requests and work with development teams to address root causes rather than symptoms.\n\nContribute to onboarding and training materials that increase Foundry proficiency across the user base and expand the organisation’s ability to operate the platform independently.\n\nAbout You\nWe’re looking for someone who brings:\nStrong understanding of both business workflows and technical structures and concepts within Foundry.\n\nCuriosity and strong investigative and problem-solving skills.\n\nExperience building and using reporting and monitoring systems for support services.\n\nStrong written communication skills.\n\nThe ability to contribute to clear technical documentation and support workflows.\n\nConfidence communicating technical issues to development teams and Palantir support teams when escalation is required.\n\nStrong knowledge of Spark, data pipelines, and platform architecture.\n\nThe ability to work effectively with both technical and non-technical stakeholders.\n\nWhat We Can Offer You\nAt Nscale, you’ll find a collaborative, supportive, and innovative environment where your contributions create real impact. We’re building something extraordinary, and we want you at the core.\nHighly competitive package: Base salary + equity, with reviews every 12 months.\n\nBuild at the forefront of AI: Join one of the fastest-growing technology companies and work alongside brilliant people solving cutting-edge infrastructure challenges.\n\nCareer progression: Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact - with our full support.\n\nHuman-first flexibility: We treat you as a human first. Our flexible workplace trusts Nscalers to deliver while giving you autonomy to shape your day around life’s moments.\n\nRemote-first culture: Geography is no barrier to impact or connection. We build seamless virtual collaboration that empowers you wherever you work.\n\nOur Interview Process\nWe want our interview process to give you a genuine understanding of Nscale, the team, and the challenges you’ll be working on.\nFurther details on the interview stages will be shared with you by our Talent Acquisition team during the process.\nEqual Opportunities\nAt Nscale, we’re committed to fostering an inclusive, diverse, and equitable workplace.\nWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.\nIf there’s anything we can do to accommodate your specific situation throughout the application or interview process, please let us know.\nThe responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The successful candidate may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.\nFor information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.\nNscale does not accept unsolicited candidate submissions from recruitment agencies.","description_format":"text","description_chars":6277,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy","Metal Fabrication","Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-09-10T20:22:42Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-06T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.87,"p_room":0.6,"age_days":46,"expected_fill_days":63,"reasons":["conf:0","velocity","win:late","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/nscale-foundry-support-desk-engineer","json_url":"https://alion.io/job/nscale-foundry-support-desk-engineer.json","meta":{"generated_at":"2026-10-06T23:16:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4475,"day_limit":5000,"remaining_today":525,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48155},"rest":"https://alion.io/mcp/rest/get_company?id=48155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnscale-foundry-support-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnscale-foundry-support-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnscale-foundry-support-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nscale-foundry-support-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnscale-foundry-support-desk-engineer"}]}