{"id":3664092,"url":"https://alion.io/job/nscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment","title":"Staff Operational Readiness Technical Program Manager, AI Infrastructure Deployment","company":{"id":48155,"name":"Nscale","domain":"nscale.com","url":"https://alion.io/company/nscale","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":27,"ghost_share":0,"stale_share":0.407,"repost_share":0.037,"time_to_fill_p50_days":56,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","New York, United States","San Francisco, United States","Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":190000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"PKI","optional":false},{"name":"ITIL","optional":true},{"name":"OpenStack","optional":true}],"status":"live","first_seen_at":"2026-11-03T02:24:33Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T06:03:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":".About Nscale and the Deployment PMO\nNscale builds and operates large-scale AI infrastructure, delivering GPU clusters for leading hyperscalers, AI labs and enterprises across North America, EMEA and APAC.\nThe Deployment PMO turns signed contracts into live AI infrastructure, coordinating the many teams and partners involved in bringing large GPU clusters online.\nAbout the role\nThe Deployment TPM owns the last mile of every deployment: the point where a validated cluster becomes a service that Nscale operates and the customer runs on. You make sure nothing reaches the customer or the operations team half-built, undocumented or unsupported.\nYou track operational readiness for every cluster. That covers the core platform services that operations depends on, the handover package the customer signs, and the formal acceptance process through which the operations team takes the cluster into support. You turn dozens of owners, services and evidence folders into one clear answer: ready to hand off, or not yet, and why.\nThis is an individual contributor role in the Deployment PMO. Expect to travel up to 50% of the time, primarily to data center sites.\nWhat you’ll do\nDrive operational readiness\nOwn the operational readiness checklist for each cluster, from network edge and management connectivity through to managed Kubernetes, with a named owner for every service.\nTrack bring-up in the right order: network edge and management, core services, cloud platform and storage, secrets management, remaining control planes, then application services.\nChase the services operations cannot run without: DHCP/PXE, DNS, NTP, zero-touch provisioning, LDAP, TACACS+, PKI, secrets management, asset systems, artifact and OS image mirrors, fleet management, logging, telemetry and observability.\nEscalate early when a service or owner is blocking readiness, with evidence and a recovery date.\nBuild the handover package\nAssemble the customer handover document for every cluster: executive summary, scope, available GPU capacity against plan, metadata, roles and contacts, solution and network overview, and bill of materials.\nMake capacity unambiguous: planned GPUs, GPUs available at handover, GPUs excluded and why, and open remediation tickets.\nMap every validation test to its evidence folder (health checks, system and network stress, interconnect and multi-node performance, fabric and firmware validation) so the customer can verify results without asking.\nRecord every deviation, known issue and residual risk as an open item with an owner and a date. Nothing is accepted silently.\nRun the operations acceptance process\nLead the formal acceptance process so the operations team accepts each cluster with full knowledge of what it is taking on.\nConfirm support paths are live before handoff: ticket routing, hardware returns and triage, log and diagnostic collection, spares and escalation contacts.\nMake sure the operations team understands the customer’s contractual hardware-failure terms, including repair windows and credit triggers, before the support clock starts.\nClose out and improve\nBrief the customer and leadership on handoff readiness, with an honest view of risk to the handoff date.\nTrack open items after handoff until they are closed, and confirm the post-handoff support period ends on time.\nTurn every handoff into a better template: feed lessons into the handover document, the readiness checklist and the acceptance process.\nWhat success looks like in your first 6-12 months\nEvery cluster has an operational readiness checklist with a named owner per service, reviewed weekly.\nEvery handoff ships with a complete handover package, and the customer signs off without rework.\nThe operations team formally accepts every cluster, with no surprise gaps after handoff.\nOpen items at handoff are tracked to closure, and the post-handoff support period ends on time.\nThe handover template and acceptance checklist are reused on every new cluster and get faster each time.\nWhat you bring\n10+ years in infrastructure operations, SRE, service transition or technical program management for large-scale data center or cloud platforms.\nHands-on experience moving new infrastructure into production support, including runbooks, ticketing, escalation and hardware returns.\nWorking knowledge of data center and cloud control-plane services: DHCP/PXE, DNS, NTP, PKI, secrets management, identity and access, observability, and asset systems such as NetBox.\nFamiliarity with GPU cluster validation evidence and how it maps to customer acceptance.\nStrength in coordinating many owners across engineering, SRE, networking and operations to a firm date.\nClear, concise writing. You produce documents customers sign without rewriting.\nAbility to travel up to 50% of the time, primarily to data center sites.\nHow you work\nRigorous: A service is ready when it is proven, not when someone says so. Every claim in the handover package has evidence behind it.\nBold: You call a cluster not ready to hand off when it isn’t, even close to the date, and you put a path to ready next to it.\nAssertive with partners: You hold service owners and partner teams to their commitments. You escalate early, directly and with evidence.\nAccountable: You own the handoff outcome. Rather than “waiting on the service owner,” you explain what you are doing about it.\nSteady under pressure: You keep the last mile moving when open items stack up and the handoff date is close.\nCustomer-minded: You think about what the operations team and the customer will need on day one, and make sure it is there.\nPreferred qualifications\nExperience handing over NVIDIA GB200/GB300 or Vera Rubin NVL72-class clusters to hyperscaler or AI lab customers.\nExperience with OpenStack, Ceph, Kubernetes, Vault or similar platform services in production.\nBackground in ITIL service transition or an equivalent operational acceptance process.\nExperience with contractual SLAs for hardware failure, repair and service credits.\nExperience building automation for readiness tracking and handover reporting.\nThe range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.\nSalary Range\n$190,000—$300,000 USD\nFor information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.\nNscale does not accept unsolicited candidate submissions from recruitment agencies.","description_format":"text","description_chars":6736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-11-03T04:57:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 10","filings_12m":10,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":198500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":56,"reasons":["seen:6","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":300000,"is_top_pay":true},"html_url":"https://alion.io/job/nscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment","json_url":"https://alion.io/job/nscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment.json","meta":{"generated_at":"2026-11-09T08:37:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48155},"rest":"https://alion.io/mcp/rest/get_company?id=48155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnscale-staff-operational-readiness-technical-program-manager-ai-infrastructure-deployment"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3664092}},{"tool":"search_jobs","arguments":{"company":"nscale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3664092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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