{"id":3148519,"url":"https://alion.io/job/nsearch-global-it-application-support-analyst","title":"IT Application Support Analyst","company":{"id":3802187,"name":"Nsearch Global","domain":"nsearchglobal.com","url":"https://alion.io/company/nsearch-global","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":6000,"currency":"SGD","period":"month","gross":true,"usd_annual":56352},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Our client, one of Asia-Pacific’s leading organizations is looking for:\nIT Application Support Analyst\nResponsibilities:.\nProvide Level 1 application support for the Grant Management System (GMS) and Business Grants Portal (BGP).\nHandle user enquiries, troubleshoot system issues, and ensure timely resolution or escalation.\nUse Jira to track, monitor, update, and manage support tickets and reported issues.Coordinate with system vendors and relevant stakeholders to investigate and resolve technical issues.\nParticipate in live troubleshooting sessions and review Root Cause Analysis (RCA) reports to ensure effective issue resolution.\nMaintain and update user guides, functional specifications, and system documentation.\nSupport user engagement activities, clarification sessions, briefings, and community events.\nAssist with User Acceptance Testing (UAT), system testing, and gathering user feedback on system enhancements.Monitor system issues and provide regular updates to relevant stakeholders.\nPerform other operational and administrative support duties as required.\n\nRequirements:\nBachelor's Degree with more than 3 years of working experience.\nMinimum 1–2 years of experience in IT Helpdesk, Level 1 Technical Support, or Application Support.\nHands-on experience using Jira for issue tracking and ticket management (mandatory).\nExperience troubleshooting application or system issues and coordinating with technical teams or vendors.\nFamiliarity with Root Cause Analysis (RCA), incident management, and issue escalation processes.\nExperience maintaining technical documentation, user guides, or functional specifications.\nExposure to UAT, user training, or stakeholder engagement activities would be advantageous.\nStrong communication, interpersonal, and problem-solving skills.\nDetail-oriented, proactive, and able to work independently with minimal supervision.\nGood team player with a positive attitude and willingness to learn new systems.\n\n-----------------------------------------------------------------------------------------------------------------------------------\nInterested applicants can also email CV at  (for faster processing, please state the exact job / position title applied “IT Application Support Analyst\"\nOnly shortlisted candidates will be notified.\n-----------------------------------------------------------------------------------------------------------------------------------\nEA License Number: 10C3636\nEA Personnel Name: Jagveer Singh Arora\nEA Personnel Registration Number: R22109615\nBy submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.\nSkills\nTechnical Documentation, Developing user guides, Interpersonal Skills, Grant Management, Root Cause Analysis, Resolve Technical and Operational Issues, Meaningful Use, Stakeholder Engagement, JIRA, Ticketing Software, Liaise With System Vendors, resolve system issues, self-motivated Team Player, Able To Work Independently, Incident Management, BGP","description_format":"text","description_chars":3453,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T10:28:40Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.495,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["seen:8","agency","velocity","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":56352,"is_top_pay":false},"html_url":"https://alion.io/job/nsearch-global-it-application-support-analyst","json_url":"https://alion.io/job/nsearch-global-it-application-support-analyst.json","meta":{"generated_at":"2026-10-31T21:24:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802187},"rest":"https://alion.io/mcp/rest/get_company?id=3802187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsearch-global-it-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsearch-global-it-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsearch-global-it-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsearch-global-it-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsearch-global-it-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3148519}},{"tool":"search_jobs","arguments":{"company":"nsearchglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3148519},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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