{"id":3247546,"url":"https://alion.io/job/nsearch-global-it-helpdesk-support-engineer","title":"IT / Helpdesk Support Engineer","company":{"id":3802187,"name":"Nsearch Global","domain":"nsearchglobal.com","url":"https://alion.io/company/nsearch-global","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5500,"max":7500,"currency":"SGD","period":"month","gross":true,"usd_annual":70428},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-25T18:34:45Z","employer_posted_date":null,"last_verified_at":"2026-10-25T18:34:45Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Our client, one of Asia-Pacific’s leading organizations is looking for:\nIT Helpdesk Support Engineer\nResponsibilities:\nProvide Level 1 support for two systems; Familiar with Jira tracking system for Level 1 Support for tracking and monitoring\nAttend to users' enquiries and provide timely responses; Attend to users' issues, ensure system responses are monitored and addressed promptly, and escalate technical challenges to the relevant parties where necessary\nAttend live tracing sessions with users and the system vendor on issues that require further investigation\nProvide clarification sessions (online/in-person) to users and the system vendor where required.\nTroubleshoot issues with the system vendor and review Root Cause Analysis (RCA) reports to assess whether resolutions have been correctly identified and applied.\nUpdate and review documentation to ensure user guides and functional specifications are accurate and kept up to date promptly\nProvide other administrative and operational support as required\nRequirements:\nMinimum 2 years of experience in IT helpdesk or Level 1 technical support roles, attending to users' enquiries and issues\nExperience in using Jira tracking tool; Experience in troubleshooting IT system issues and working with system vendors on root cause analysis and resolution\nExperience in reviewing and updating technical documentation such as user guides and functional specifications\nExperience in supporting or participating in user engagement sessions, such as training, clarification, or community events\nExperience in monitoring system responses and escalating technical challenges to the relevant stakeholders promptly\nMeticulous and attention to details and able to work independently with minimal guidance; Able to work collaboratively with the various team members and engage with different stakeholders\n-----------------------------------------------------------------------------------------------------------------------------------\nInterested applicants can also email CV at  (for faster processing, please state the exact job / position title applied “Helpdesk Support Engineer”\nOnly shortlisted candidates will be notified.\n-----------------------------------------------------------------------------------------------------------------------------------\nEA License Number: 10C3636\nEA Personnel Name: Arora, Hardeep\nEA Personnel Registration Number: R1111454\nBy submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application\nSkills\nTechnical Documentation, Issue Tracking, Ticketing, Root Cause Analysis, System Monitoring, JIRA, RCA, Application Support, Networking, Liaise With System Vendors, Administrative Support, Technical Support","description_format":"text","description_chars":3189,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T18:34:45Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["seen:1","agency","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":70428,"is_top_pay":true},"html_url":"https://alion.io/job/nsearch-global-it-helpdesk-support-engineer","json_url":"https://alion.io/job/nsearch-global-it-helpdesk-support-engineer.json","meta":{"generated_at":"2026-10-27T18:12:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8070,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802187},"rest":"https://alion.io/mcp/rest/get_company?id=3802187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsearch-global-it-helpdesk-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsearch-global-it-helpdesk-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsearch-global-it-helpdesk-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsearch-global-it-helpdesk-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsearch-global-it-helpdesk-support-engineer"}]}