{"id":3142725,"url":"https://alion.io/job/nsearch-global-it-operations-support-engineer-2","title":"IT Operations Support Engineer","company":{"id":3802187,"name":"Nsearch Global","domain":"nsearchglobal.com","url":"https://alion.io/company/nsearch-global","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":6000,"currency":"SGD","period":"month","gross":true,"usd_annual":56352},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Our client, one of Asia-Pacific’s leading organizations is looking for:\n\nIT Operations Support Engineer\n\nResponsibilities:\nAttend to users' enquiries and provide timely responses.\nAttend to users' issues, ensure system responses are monitored and addressed promptly, and escalate technical challenges to the relevant parties where necessary.\nAttend live tracing sessions with users and the system vendor on issues that require further investigation.\nProvide clarification sessions (online/in-person) to users and the system vendor where required.\nTroubleshoot issues with the system vendor and review Root Cause Analysis (RCA) reports to assess whether resolutions have been correctly identified and applied.\nUpdate and review documentation to ensure user guides and functional specifications are accurate and kept up to date promptly.\nSupport Community events by collecting feedback and queries raised during the event and update the Product Owner accordingly. This includes participation in regular sessions (e.g. fortnightly or monthly) with a group of users to review and discuss system enhancements.\nSupport any related briefing sessions/UAT/Testing with users. This includes taking notes, collecting feedback, providing support to users on queries raised.\nRequirements:\nDegree holder with more than 3 years of working experience\nMinimum 1 to 2 years of experience in IT helpdesk or Level 1 technical support roles, attending to users' enquiries and issues.\nExperience in using Jira tracking tool.\nExperience in troubleshooting IT system issues and working with system vendors on root cause analysis and resolution.\nExperience in reviewing and updating technical documentation such as user guides and functional specifications.\nExperience in supporting or participating in user engagement sessions, such as training, clarification, or community events.\nExperience in monitoring system responses and escalating technical challenges to the relevant stakeholders promptly.\n-----------------------------------------------------------------------------------------------------------------------------------\nInterested applicants can also email CV at  (for faster processing, please state the exact job / position title applied “IT Operations Support Engineer\"\nOnly shortlisted candidates will be notified.\n-----------------------------------------------------------------------------------------------------------------------------------\nEA License Number: 10C3636\nEA Personnel Name: Chauhan, Asmita\nEA Personnel Registration Number: R1980706\nBy submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.\nSkills\nTechnical Documentation, IT Operations Management, Troubleshooting, Technical Assistance, Issue Tracking, Technical Troubleshooting, System Support, Ticketing, Itsm, Root Cause Analysis, It-Service Desk, Administration, Information Technology, JIRA, Sla Management, RCA, Configuration Management, Customer Service, Technical Support","description_format":"text","description_chars":3449,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T08:28:40Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.539,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["seen:2","agency","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":56352,"is_top_pay":false},"html_url":"https://alion.io/job/nsearch-global-it-operations-support-engineer-2","json_url":"https://alion.io/job/nsearch-global-it-operations-support-engineer-2.json","meta":{"generated_at":"2026-10-25T15:00:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802187},"rest":"https://alion.io/mcp/rest/get_company?id=3802187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsearch-global-it-operations-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsearch-global-it-operations-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsearch-global-it-operations-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsearch-global-it-operations-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsearch-global-it-operations-support-engineer-2"}]}