{"id":1242442,"url":"https://alion.io/job/nsearch-global-it-operations-support-engineer","title":"IT Operations Support Engineer","company":{"id":3802187,"name":"Nsearch Global","domain":"nsearchglobal.com","url":"https://alion.io/company/nsearch-global","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79860},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-25T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Our client, one of Asia-Pacific’s leading organizations is looking for:\nOperations Support Engineer\nResponsibilities:\nReview current IT processes, structures, and ways of working to understand how well they support business needs\nManage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation\nGather and document key assumptions that will guide IT improvements\nMaintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues.\nMaintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack\nIdentify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners\nRequirements:\nDiploma / Degree with 4-8 years’ experience with service models, shared services or vendor-managed ICT services\nUnderstanding of ICT service delivery, operations, service management and vendor management\nFamiliarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts\nAbility to work with funding, billing, subscription, asset and service records and reconcile operational dependencies\nStrong coordination, analytical and problem-solving skills with disciplined follow-through\nExcellent communication and stakeholder facilitation skills; Strong documentation, process visualisation and action-tracking capability\nAbility to communicate operational and security considerations clearly to both service and non-specialist stakeholders\n-----------------------------------------------------------------------------------------------------------------------------------\nInterested applicants can also email CV at  (for faster processing, please state the exact job / position title applied “Operations Support Engineer”\nOnly shortlisted candidates will be notified.\n-----------------------------------------------------------------------------------------------------------------------------------\nEA License Number: 10C3636\nEA Personnel Name: Arora, Hardeep\nEA Personnel Registration Number: R1111454\nBy submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application\nSkills\nStandard Operating Procedures, ICT, Service Improvement, Security Operation Compliance, Information Technology, Vendor Management, Access Control Management, Application Support, Stakeholder Management, Incident Management, Technical Support","description_format":"text","description_chars":3003,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:15:06Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":39,"reasons":["seen:3","agency","velocity","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":79860,"is_top_pay":false},"html_url":"https://alion.io/job/nsearch-global-it-operations-support-engineer","json_url":"https://alion.io/job/nsearch-global-it-operations-support-engineer.json","meta":{"generated_at":"2026-09-28T06:48:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4915,"day_limit":5000,"remaining_today":85,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}