{"id":2998195,"url":"https://alion.io/job/nsearch-global-product-manager-salesforce","title":"Product Manager (Salesforce)","company":{"id":3802187,"name":"Nsearch Global","domain":"nsearchglobal.com","url":"https://alion.io/company/nsearch-global","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000,"max":10000,"currency":"SGD","period":"month","gross":true,"usd_annual":93936},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Our client, one of Asia-Pacific’s leading organizations is looking for:\nProduct Manager (Salesforce)\nProduct Manager with strong experience in product management, implementation planning and large-scale system rollouts to support the progressive scale-up of Salesforce across contact centre operations. The successful candidate will work closely with business stakeholders, operations teams and technology vendors to plan and coordinate the onboarding of additional agency mailboxes and hotlines onto Salesforce. The candidate will also identify opportunities for product enhancements, process standardisation, automation and AI-enabled capabilities to improve operational efficiency and customer experience.\n\nResponsibilities:\nPlan and drive the progressive onboarding of additional agency mailboxes and hotlines onto Salesforce, including onboarding schedules, dependencies and readiness activities.\nEngage business stakeholders to understand operational requirements, assess gaps against existing Salesforce capabilities and identify necessary configurations or enhancements.\nWork with the Email and Calls Product Managers to align onboarding requirements with the respective product roadmaps and priorities.\nIdentify opportunities to standardise processes, reuse existing capabilities and improve the scalability of the Salesforce solution across agencies and communication channels.\nGather, analyse and document business requirements, user stories and acceptance criteria for Salesforce enhancements.\nMaintain and prioritise the product backlog in consultation with product owners and stakeholders, considering business value, operational impact and delivery feasibility.\nWork closely with the engineering delivery team to refine requirements, clarify business needs, manage dependencies and track implementation progress.\nCoordinate with stakeholders on UAT, training, operational readiness and go-live activities for new onboardings and enhancements.\nReview user feedback, operational issues and product performance to identify improvement opportunities and recommend enhancements.\nSupport the development of product roadmaps, release plans and adoption strategies to drive continuous improvement of the Salesforce platform.\nRequirements:\nMinimum Bachelors Degree in Computer Science, Information Technology or any related fields \nAt least 3 years of relevant experience in product management, business analysis or delivery of enterprise applications.\nExperience gathering business requirements, developing user stories, managing product backlogs and working with Agile delivery teams.\nExperience coordinating system implementation, user onboarding, UAT and change management activities.\nStrong stakeholder management, communication, analytical and problem solving skills.\nAbility to work with business users and technical teams to translate operational needs into practical, scalable solutions.\nExperience prioritising product enhancements based on business value, user needs and technical considerations.\n-----------------------------------------------------------------------------------------------------------------------------------\nInterested applicants can also email CV at  (for faster processing, please state the exact job / position title applied “Product Manager (Salesforce)\"\nOnly shortlisted candidates will be notified.\n-----------------------------------------------------------------------------------------------------------------------------------\nEA License Number: 10C3636\nEA Personnel Name: Jagveer Singh Arora\nEA Personnel Registration Number: R22109615\nBy submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.\nSkills\nCommunication, Operational Requirements, product backlog, User Stories, Computer Science, Managing 3rd party agencies, Analytical and Problem-Solving Skills, UAT Coordination, Agency Services, Work With Product Managers, Change Management Process, Delivery of Requirements, Product Improvement, Agile Software Development, Analysis of System Requirements, Business Requirements","description_format":"text","description_chars":4537,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T10:34:45Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.489,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["seen:8","agency","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":93936,"is_top_pay":false},"html_url":"https://alion.io/job/nsearch-global-product-manager-salesforce","json_url":"https://alion.io/job/nsearch-global-product-manager-salesforce.json","meta":{"generated_at":"2026-10-29T12:17:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802187},"rest":"https://alion.io/mcp/rest/get_company?id=3802187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsearch-global-product-manager-salesforce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsearch-global-product-manager-salesforce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsearch-global-product-manager-salesforce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsearch-global-product-manager-salesforce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsearch-global-product-manager-salesforce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2998195}},{"tool":"search_jobs","arguments":{"company":"nsearchglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2998195},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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