{"id":1634286,"url":"https://alion.io/job/nsm-national-seating-mobility-sr-it-technical-support-specialist","title":"Sr IT Technical Support Specialist","company":{"id":2882765,"name":"NSM - National Seating & Mobility","domain":"nsm-seating.com","url":"https://alion.io/company/nsm-seating","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franklin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Zscaler","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-01T14:23:10Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-29T20:56:28Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Company Description:\nAt all levels, working at National Seating and Mobility provides the opportunity to directly impact our clients’ lives by helping them achieve greater self-reliance and independence. Our teams are made up of passionate individuals dedicated to providing exceptional care for every client. We focus on abilities by leveraging technology and creating mobility solutions as unique as each client’s needs.\nWorking at National Seating and Mobility is an opportunity to build a meaningful career while making a lasting impact on the lives of those we serve. With locations in more than 40 states, we strive to foster diversity and offer a comprehensive benefits package, including a 401(k), company-paid long-term disability, and tuition reimbursement.\nWe are looking to grow our enthusiastic and engaged team at National Seating and Mobility. Submit your resume and join a group of professionals dedicated to changing lives.\nDuties and Responsibilities\nAdvanced Systems Support\nOwn, troubleshoot, and resolve incidents and service requests escalated by the Tier 1 support team.\nSupport endpoint, identity, access, collaboration, network, and business application issues across technologies such as Microsoft Intune, Microsoft 365, Active Directory, Microsoft Entra ID, Cisco Meraki, Cisco Firepower, RingCentral, Zscaler, proprietary applications, SaaS solutions, and portals.\nProvide professional and responsive technical support for corporate users and executive leadership.\nAssess business impact and prioritize support needs appropriately.\nCollaborate with infrastructure, security, application, and other technical teams on complex or critical issue resolution to minimize business disruption.\nPerform authorized account, access, and endpoint provisioning activities for new hires, existing employees, role changes, employee separations, and acquisition-related onboarding.\nValidate completion of provisioning activities and troubleshoot account, access, and endpoint provisioning issues.\nDocumentation, Communication, and Process Improvement\nCreate and maintain knowledge base articles, end-user guidance, and frequently asked questions.\nRecord and document the troubleshooting process, decisions made, actions taken, and final resolution in the organization’s standard tracking system.\nCommunicate with employees throughout the support process, including initial acknowledgment, status updates, resolution, and follow-up.\nIdentify recurring issues, discrepancies, and support trends that may affect business operations.\nWork with the IT Support Supervisor and Director, Technical Services to recommend and implement support process improvements.\nShare technical knowledge and provide guidance to Tier 1 support team members when appropriate.\nOperational Support\nProvide backup service desk intake and coverage by phone, walk-up, and email when operational needs require.\nGather relevant issue details through effective questioning and active listening.\nPrioritize and schedule support issues, coordinating with the appropriate technical resource when additional expertise is\nPerform hands-on endpoint support, including approved hardware and software installation, upgrades, system configuration, application configuration, and data backup or recovery activities.\nTest and validate fixes to confirm that issues have been fully resolved.\nPerform initial network troubleshooting and assist with approved network device deployment under established standards.\nValidate policy requirements or escalate unique situations to IT management before communicating decisions to employees.\nTravel as needed to support acquisitions, including equipment setup, network device setup, user training, and on-site technical support in coordination with field leaders.\nSupport infrastructure, security, and operational technology projects as assigned by IT leadership.\nOn-Call and Availability\nParticipate in an on-call rotation to respond to critical technology incidents and help maintain the availability of key business systems.\nRequired Education, Experience & Competencies:\nFormal Education and Certification\nAssociate degree, technical school completion, or equivalent work experience in information technology, computer science, or a related field.\nThree to five years of progressive IT support experience, including experience resolving escalated technical issues; equivalent demonstrated technical experience will be considered.\nRelevant Microsoft, endpoint management, identity, networking, or technical support certification preferred but not required.\nKnowledge and Experience\nKnowledge of computer hardware, endpoint devices, standard office technology, and currently supported Microsoft Windows desktop operating systems.\nExperience administering Active Directory and Microsoft Entra ID users and groups.\nExperience provisioning and configuring laptops using Microsoft tools.\nApplication support experience with browser-based and client-server applications.\nProficiency using endpoint, identity, network, and application diagnostic tools to isolate and resolve technical issues.\nAbility to assess business impact and prioritize support needs accordingly.\nExperience performing initial network troubleshooting and assisting with approved network device deployment.","description_format":"text","description_chars":5282,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Network Security","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-01T21:31:03Z"},{"event":"close","at":"2026-10-05T21:28:26Z"},{"event":"reopen","at":"2026-10-06T12:54:45Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.741,"p_room":0.45,"age_days":27,"expected_fill_days":16,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/nsm-national-seating-mobility-sr-it-technical-support-specialist","json_url":"https://alion.io/job/nsm-national-seating-mobility-sr-it-technical-support-specialist.json","meta":{"generated_at":"2026-10-29T23:15:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2882765},"rest":"https://alion.io/mcp/rest/get_company?id=2882765"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnsm-national-seating-mobility-sr-it-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnsm-national-seating-mobility-sr-it-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnsm-national-seating-mobility-sr-it-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nsm-national-seating-mobility-sr-it-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnsm-national-seating-mobility-sr-it-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1634286}},{"tool":"search_jobs","arguments":{"company":"nsm-seating.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1634286},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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