{"id":3530552,"url":"https://alion.io/job/ntiva-account-manager-2","title":"Account Manager","company":{"id":179555,"name":"Ntiva","domain":"ntiva.com","url":"https://alion.io/company/ntiva","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:19:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T06:49:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.\nOur clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.\nIf you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!\nHow you’ll make an Impact\nAs Ntiva’s Account Manager on the South Central Market team, you’ll be a trusted advisor to business clients, driving satisfaction, retention, and revenue growth. You’ll build relationships through strategy meetings, align technology roadmaps with business goals, and partner with solution architects to scope new opportunities. You’ll also lead renewals, monitor client health, coordinate billing with finance, and connect clients with our service team. This relationship-focused role-not technical delivery-requires no certifications. Ideal candidates bring strong communication skills, a consultative approach, and experience in IT, managed services, or account management.\n Location and Work Expectations\nThis is a Hybrid role in the Dallas - Fort Worth Metro area (50% remote, 50% client visits). The specific allocation of remote versus onsite requirements may fluctuate based on business needs \nHours are Monday-Friday, 8am - 5pm CST\nMust be able to travel by car to client locations and have a valid driver's license and insured vehicle. \nWhat you will be doing\n\nManage approximately $2M in yearly recurring revenue\nIdentify and close opportunities to successfully achieve quarterly sales goals on a consistent basis\nHold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward\nCommunicate new product and service offerings to clients\nManage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services \nOn-board new clients while collaborating with the new business development team \nWork with the solution architect team to effectively scope client projects \nIdentify clients who are at risk and develop retention strategies \nManage a large client load \nShare client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly\nCommunicate Ntiva service/technology/internal integration changes to clients on a regular basis\nReview client invoices monthly and work with finance department on any needed changes\nEngage with client’s who have 60+ day past due balances\nOther duties as assigned\nYou’ll be successful in this role if you have\n2-5 years of Client Services/Client facing experience in the IT/MSP (Managed Service Provider) industry, preferred\nExperience working in a cross functional team\nSuperior people skills; client service and people oriented\nAbility to communicate and cooperate with various departments in order to obtain information needed\nAbility to work under pressure, while maintaining a tactful and professional demeanor\nStrong problem-solving capabilities\nHighly organized and strong time management skills\nRequired language skills\nAbility to communicate professionally, in English, both written and orally\nAbility to write business correspondence and process procedures\nAbility to effectively present information and respond to questions from groups of managers, clients, and the general public\nBonus points for \n\nBachelor's Degree (BA/BS) in Computer Science, IT or relevant field\nExperience with ConnectWise family of products or similar service management system is preferred\nFamiliarity with technology, specifically network/system services\nBenefits and Perks\nMedical, Dental and Vision coverage for employee and family \n401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)\nGroup Term Life and Accidental Death and Dismemberment coverage (company provided) \nShort-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) \nHealth Savings Account (HSA) Options / PPO Options\nEmployee Assistance Program\nPaid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays\nEducation Reimbursement Program\nGenerous Employee Referral Program - cash bonus for successful referrals\nDynamic Recognition and Rewards\nClear Promotion and Advancement Tracks\nWork with Industry-Leading Talent \nThe base pay range for this position is expected to be between $70,000 and $90,000 per year, plus a commission plan. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nFLSA Status: Salaried, Exempt\nWork Authorization Criteria\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. At this time, we are unable to sponsor or assume sponsorship of an employment visa.\nWorkspace Requirements and Remote Work Policy\nTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.\nOur Commitment to a Diverse Workforce\nAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.\nApplication Deadline: The sooner you apply, the sooner we get to know you! Submit your resume today! 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