{"id":3360518,"url":"https://alion.io/job/ntiva-apple-support-specialist","title":"Apple Support Specialist","company":{"id":179555,"name":"Ntiva","domain":"ntiva.com","url":"https://alion.io/company/ntiva","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":52000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-27T17:11:10Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T20:48:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.\nOur clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.\nIf you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!\nHow you will make an impact \nAs an Apple Support Specialist, you will be responsible for resolving technical support incidents within the Service Desk department.\nLocation and Work Expectations\nThis is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).\nWhat you will be doing\nWork to complete reactive and/or proactive support cases, providing exceptional support and consultation to clients via phone, email, and chat support tickets.\nContact clients and vendors on behalf of Ntiva or our clients.\nArticulate and share technical findings with management and clients in clear, concise, and understandable terms.\nRespond to escalations from clients and technicians.\nWork with team to ensure appropriate escalation and efficient resolution of issues.\nProvide streamlined communication to management regarding escalated issues.\nFacilitate a consistent customer experience by clearly documenting all troubleshooting steps and relevant interaction.\nEnsure compliance with company best practices and procedures as well as legal and regulatory standards.\nCreation/review of internal documentation, knowledge base articles, and new tools/utilities\nMaintain proficiency in key technology areas through intentional, ongoing learning.\nWork flexible hours as business needs dictate.\nParticipate in regular team meetings.\nKeep management apprised of any issues related to the department.Workstation hardware support\nMacOS and iOS operating systems\nMobile Device Management (Addigy, preferred)\nMicrosoft Office 365 applications and online services\nOther third-party applications and peripheral\n\nYou’ll be successful in this role if you have\n2+ years of Apple support experience\n1+ years of Help Desk experience\nThis role involves extended periods of sitting or standing and regular use of computers and office equipment\nApple Certified Support Professional (ACSP)\nStrong problem-solving capabilities\nStrong organizational and time-management skills, managing multiple cases of varying difficulty from multiple clients.\nStrong attention to detail and accuracy\nStrong communication skills\nUnderstand the business impact of technical problems and solutions.\nCapability to manage and troubleshoot issues arising from the integration of Microsoft and Apple ecosystems, ensuring seamless operation and user experience.\nRequired language skills\nAbility to communicate professionally, in English, both written and orally\nAbility to write business correspondence and process procedures\nAbility to effectively present information and respond to questions from groups of managers, clients, and the general public\nBonus points for\nBachelor’s Degree in IT/MIS\nExperience working for a Managed Services Provider\nApple retail experience\nFamiliarity with network devices such as firewalls and switches.\nAny of the following certifications: A+, Network +, Security +\nJob Performance Metrics\nBillable utilization of 75% or higher\nCSAT score of 98% or higher.\nComplete and accurate case notes\nBenefits and Perks\nMedical, Dental and Vision coverage for employee and family \n401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) \nGroup Term Life and Accidental Death and Dismemberment coverage (company provided) \nShort-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) \nHealth Savings Account (HSA) Options / PPO Options \nEmployee Assistance Program \nPaid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays \nEducation Reimbursement Program \nGenerous Employee Referral Program - cash bonus for successful referrals! \nDynamic Recognition and Rewards \nClear Promotion and Advancement Tracks \nWork with Industry-Leading Talent \nThe base pay range for this position is expected to be between $52,000.00 and $65,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nFLSA Status: Salaried, Non-Exempt\nWork Authorization Criteria \nIn compliance with federal law, all persons hired will be required to verify identity and to complete the required employment eligibility verification form upon hire. Due to federal government contract obligations, this position requires U.S. citizenship.\nWorkspace Requirements and Remote Work Policy \nTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.\nOur Commitment to a Diverse Workforce \nAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.\nApplication Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/3/26.","description_format":"text","description_chars":7539,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-27T21:12:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/ntiva-apple-support-specialist","json_url":"https://alion.io/job/ntiva-apple-support-specialist.json","meta":{"generated_at":"2026-11-03T00:38:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179555},"rest":"https://alion.io/mcp/rest/get_company?id=179555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntiva-apple-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntiva-apple-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntiva-apple-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntiva-apple-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntiva-apple-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360518}},{"tool":"search_jobs","arguments":{"company":"ntiva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360518},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}