{"id":2206878,"url":"https://alion.io/job/ntiva-director-people-operations","title":"Director, People Operations","company":{"id":179555,"name":"Ntiva","domain":"ntiva.com","url":"https://alion.io/company/ntiva","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-09T21:35:17Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-31T08:31:16Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work, and each other.\nOur clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.\nIf you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us!\nLocation and Work Expectations\nThis is a remote position; however, team members should be willing and able to travel if the need arises. Candidates located near one of the following local markets are preferred: Louisiana, Kansas, Texas, Florida\n Travel: Minimal (~5 days/year)\nHow you'll make an Impact\nThe Director of People Operations leads the operational core of Ntiva's People functions for Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery. This is a working, player-coach leadership role: the Director manages an experienced team and is also expected to be the internal subject-matter authority who provides direction, escalation support, and hands-on backup across each area.\nTeam Leadership\nDirectly manages and develops the People Operations team, providing subject-matter guidance and coverage across all functional areas, except Talent Acquisition\nDirect peer and collaborator with our Director of Talent Acquisition \nServes as the direct manager to the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management\nServes as direct manager to the People Services Specialist, providing guidance on day to day employee relations, performance matters, and employee transitions\nWhat you will be doing\nTotal Rewards (with the Manager of People Operations and outside vendors)\nOversee health & welfare, wellness, retirement, and voluntary benefit programs, and recognition/awards\nLead annual open enrollment; own broker/vendor relationships\nMaintain benefits compliance (ACA, ERISA, COBRA, HIPAA, Form 5500, state mandates)\nAssists on 401k and other internal audits in collaboration with the payroll department and finance\nLeave, Accommodations & Workers' Comp\nAdminister multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD\nRun the interactive/accommodation process with defensible documentation\nCoordinate workers' comp claims and OSHA recordkeeping/reporting\nPerformance Management\nOversee the performance cycle, goal-setting, and calibration/talent-review process\nManage succession planning cycle collaborating with the Chief People Officer and other senior leadership\nCoach and equip managers on performance conversations and development planning\nEmployee Relations & Investigations\nOwn intake and workplace investigations for the People Operations group, with defensible documentation and consistent outcomes\nServe as escalation point for complex matters\nOffboarding, Terminations & Corrective Action\nManage the performance management lifecycle: verbal warnings, written warnings, PIPs\nPartner with Legal on involuntary terminations, risk assessment, and separation documentation\nOversee offboarding, exit interviews, and unemployment claims; coordinate timely access deprovisioning with IT/Security, ensure state-specific final-pay compliance along side payroll team\nPeople Services Operations\nOwn HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting\nSupport HR due diligence and post-close people integration for acquisitions (benefits harmonization, census, leave/PTO alignment)\nYou'll be successful in this role if you bring\n7-10+ years in HR/People Operations, including team leadership\nRequired depth across benefits/total rewards, multi-state leave & ADA/FMLA, performance management, and employee relations/investigations, expertise in each, not just familiarity\nStrong multi-state employment-law knowledge; GovCon/federal-contractor HR compliance a plus\nHRIS proficiency required; UKG Pro experience preferred but not required (must ramp quickly on the platform)\nDemonstrated AI knowledge and use\nSHRM-SCP / SPHR strongly preferred\nBachelor's degree or equivalent experience\nBenefits and Perks\nMedical, Dental and Vision coverage for employee and family.\n401k + company-matched contributions - 4% match on 5% contribution, no vesting period! (Employee and Company contribute after 90 days.)\nGroup Term Life and Accidental Death and Dismemberment coverage (company provided).\nShort-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).\nHealth Savings Account (HSA) Options / PPO Options.\nEmployee Assistance Program.\nPaid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.\nEducation Reimbursement Program.\nGenerous Employee Referral Program - cash bonus for successful referrals!\nDynamic Recognition and Rewards.\nClear Promotion and Advancement Tracks.\nWork with Industry-Leading Talent.\nThe base pay range for this position is expected to be between $110,000 and $145,000 per year, plus a performance-based commission plan, plus and annual on-target bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nFLSA Status: Salaried, Exempt\nWork Authorization: We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.\nWorkspace Requirements and Remote Work Policy\nTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, and having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by the team member, is subject to review by management, and must adhere to Ntiva policies and procedures.\nOur Commitment to a Diverse Workforce\nAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status, and comply with all applicable laws governing nondiscrimination in employment.\nApplication Deadline: The sooner you apply, the sooner we get to know you! Submit your resume today! Applications will be accepted until 10/30/2026.","description_format":"text","description_chars":8163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-09T23:55:45Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.848,"p_room":0.75,"age_days":21,"expected_fill_days":26,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":false},"html_url":"https://alion.io/job/ntiva-director-people-operations","json_url":"https://alion.io/job/ntiva-director-people-operations.json","meta":{"generated_at":"2026-10-31T09:41:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179555},"rest":"https://alion.io/mcp/rest/get_company?id=179555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntiva-director-people-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntiva-director-people-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntiva-director-people-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntiva-director-people-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntiva-director-people-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2206878}},{"tool":"search_jobs","arguments":{"company":"ntiva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2206878},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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