{"id":1607466,"url":"https://alion.io/job/ntiva-system-engineer-4","title":"System Engineer","company":{"id":179555,"name":"Ntiva","domain":"ntiva.com","url":"https://alion.io/company/ntiva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-02T13:47:25Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T18:14:07Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.\nOur clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.\nIf you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!\nHow you’ll make an Impact\nAs a Systems Engineer, you will be the accountable owner for IT operations governance as well as onsite day-to-day field support for one of Ntiva’s DC-based clients. You will deliver scheduled onsite support, address recurring and ad hoc technical issues, and drive continuous improvement through project involvement/support, trend analysis, problem management, and clear documentation.\nYou will also provide technical guidance and operational leadership for organization-wide issues, as well as any ongoing and future initiatives. In this role, you will help ensure Ntiva and our clients remain aligned around secure, well-documented, high-performing technology environments that support evolving organizational needs.\nLocation and Work Expectations\nThis exciting opportunity involves working on-site with a client in the Washington DC area, providing an immersive and dynamic work experience.\nMonday - Friday, 4 days working onsite and 1 day working remote. \nWhat you will be doing\nAttend daily, scheduled onsite appointments to provide end user support, in addition to maintaining, upgrading, inspecting and managing client IT infrastructure. This may extend on occasion to ad hoc, priority, or emergency support.\nProvide hands-on user support and walk-up triage during onsite visits:\nResolve Outlook, Teams, OneDrive, and M365 application issues in person\n\nHandle password resets, MFA re-enrollment, and account access requests on-site\n\nTroubleshoot laptop, desktop, printer, and conference room AV hardware\n\nPerform device setup, user migration, and standard workstation imaging\n\nProvide onsite client support for employee onboardings (hardware setup and coordinating with client and Ntiva remote support staff to streamlined orientation experience)\n\nProvide onsite client support for employee offboardings (hardware collection, storage, inventory preparation and storage)\n\nTroubleshoot and resolve organization-wide outages or disruptions, coordinating with remote support staff\n\nConduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment\n\nValidate network connectivity, VPN access, and Wi-Fi stability across the office\n\nMaintain a spare parts and workstation inventory (providing recommendations for additional purchases as needed) to ensure common hardware replacements are available \n\nIdentify and remediate devices out of compliance before they generate security alerts or tickets\n\nEnsure all server room equipment is documented, maintained through necessary updates, and routinely reviewed for any potential disruptions or degradations in performance (providing remediation plans as needed). \n\nMaintain and troubleshoot endpoint and infrastructure standards\n\nPerform IT operations management on the designated day:\nReview weekly ticket trends to identify recurring patterns and escalation themes\n\nPrepare concise service reports for client stakeholders and Ntiva management leadership covering status, trends, open actions, and detailed remediation plans\n\nLead problem management for top demand areas - translate ticket trends into structured improvement initiatives coordinated with the Ntiva support team\n\nMaintain a lightweight change calendar and draft advance communications for impactful changes(internal and with Ntiva support)\n\nProvide onsite, post project follow-up support, in addition to collaborating with Ntiva support to provide insights and takeaways\n\nOverhaul, build, and maintain operational client documentation and playbooks:\nAfter comprehensive review and updates, keep environment documentation current: network diagrams, device inventory, account structure, processes \n\nDevelop and update known-fix playbooks for recurring ticket types to improve first-call resolution\n\nStandardize repeatable processes to reduce incident churn over time\n\nWork closely with the Ntiva dispatch support team members and the remote Service Delivery team to meet scheduling expectations and coordinate cross-functional initiatives for client support.\nProvide excellent customer service to end users, maintaining a professional, approachable presence as the client's named and designated IT contact.\nYou’ll be successful in this role if you have:\n5+ years of experience in IT operations, service delivery, or a similar field (MSP or internal IT environment)\nStrong Microsoft 365 administration: Exchange Online/Entra ID, Outlook, Teams, SharePoint, and OneDrive\nIdentity and access management: MFA, Conditional Access, Azure AD / Entra ID, and account lifecycle management\nWindows endpoint support: hardware troubleshooting, OS imaging, standard builds, and device configuration\nEndpoint management tools: Microsoft Intune and Autopilot, device compliance policies and remediation\nNetworking fundamentals: connectivity troubleshooting, VPN, Wi-Fi, DNS, and DHCP basics\nAbility to manage operational service reviews, KPI tracking, backlog governance, and stakeholder reporting\nExperience with documentation and process improvement: playbook authoring, SOP creation, and knowledge base maintenance\nStrong communication skills - able to explain technical issues clearly to non-technical staff and leadership\nAbility to work independently, manage competing priorities, and maintain a professional demeanor under pressure\nLeadership experience in an IT capacity - team lead, supervisory, or IT management background preferred\nThis role involves a combination of desk-based work and physical activity including standing, walking the office floor, and handling IT equipment\nBenefits and Perks\nMedical, Dental and Vision coverage for employee and family \n401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) \nGroup Term Life and Accidental Death and Dismemberment coverage (company provided) \nShort-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) \nHealth Savings Account (HSA) Options / PPO Options \nEmployee Assistance Program \nPaid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays \nEducation Reimbursement Program \nGenerous Employee Referral Program - cash bonus for successful referrals! \nDynamic Recognition and Rewards \nClear Promotion and Advancement Tracks \nWork with Industry-Leading Talent \nThe base pay range for this position is expected to be between $75,000 and $90,000per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nFLSA Status: Salaried, Exempt\nWork Authorization Criteria\nWe welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.\nWorkspace Requirements and Remote Work Policy\nTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.\nOur Commitment to a Diverse Workforce\nAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.\nApplication Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! 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