{"id":3634344,"url":"https://alion.io/job/ntiva-systems-administrator-i","title":"Systems Administrator I","company":{"id":179555,"name":"Ntiva","domain":"ntiva.com","url":"https://alion.io/company/ntiva","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leawood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":64000,"currency":"USD","period":"year","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-02T17:34:20Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T22:18:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.\nOur clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.\nIf you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!\nThis position is posted to meet state regulatory requirements. A qualified internal candidate has been identified for this role, though all qualified applicants will be considered.\nHow you’ll make an Impact\nAs the Systems Administrator I, you will be responsible for day-to-day support desk tickets. You are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame also respecting SLO. The focus is also to try and prevent further escalations of a ticket and provide first touch resolution. Quality of service and response time is key. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task.\nLocation and Work Expectations\nThis exciting opportunity is based in our Kansas City office and includes travel to client sites throughout the area, offering a dynamic and immersive work experience.\nThis is a hybrid position with 70% of work performed remotely and 30% onsite with clients. \nMust have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.\nWhat you will be doing\nAccept overflow of incoming client calls. Provide service or route as needed.\nFollow processes and procedures for movement of client service requests within and out of the department\nRecognize opportunities and update infrastructure documentation\nService request ownership\nConduct root-cause analysis for recurring problems\nRecognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends\nPerform software upgrades\nTroubleshoot client issues, finding root cause and resolving\nKnowledge of and adherence to industry best practices regarding security\nProvide technical leadership both internally and externally\nUse client reports as starting point, find evidence then perform root cause analyses\nWork within the parameters of the position regarding time invested in resolving client requests\nYou’ll be successful in this role if you have\n2-3 years Help Desk experience\nTechnical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications\nFamiliarity with network hardware (Firewalls, Managed Switches, WAPs)\nDemonstrated knowledge of MS Exchange and Office365 and related e-mail technology\nAbility to navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines.\nAbility to provide escalation support\nAbility to identify imminent failures and escalate as needed\nGenerate and provide vendor access accounts following industry security best practices\nCreate limited domain user accounts and delegating local server administration as needed\nProvide a secure remote access method as appropriate\nAbility to optimize, apply, filter group policies both by item level filtering and by security groups\nAbility to audit and implement \"need to know\" permission/access control\nShare drive permissions\nMake efficient use of security groups (eg not use the default Domain Users group)\nDemonstrate intermediate knowledge of at least one cloud platform and how to navigate its console.\nAbility to identify misconfigured services or applications and escalate as needed\nAbility to review, refine and create SOPs\nUser creation/departures\nSoftware deployments \nVOIP phone support\nApple Mac OSX support\nRequired language skills\nAbility to communicate professionally, in English, both written and orally \nAbility to write business correspondence and process procedures \nAbility to effectively present information and respond to questions from groups of managers, clients, and the general public \nBenefits and Perks\nMedical, Dental and Vision coverage for employee and family \n401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) \nGroup Term Life and Accidental Death and Dismemberment coverage (company provided) \nShort-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) \nHealth Savings Account (HSA) Options / PPO Options \nEmployee Assistance Program \nPaid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays \nEducation Reimbursement Program \nGenerous Employee Referral Program - cash bonus for successful referrals! \nDynamic Recognition and Rewards \nClear Promotion and Advancement Tracks \nWork with Industry-Leading Talent \nThe base pay range for this position is expected to be between $50,000.00 and $64,000.00per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nFLSA Status: Salaried, Exempt\nWork Authorization Criteria\nIn compliance with federal law, all persons hired will be required to verify identity and to complete the required employment eligibility verification form upon hire. Due to federal government contract obligations, this position requires U.S. citizenship.\nWorkspace Requirements and Remote Work Policy\nTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.\nOur Commitment to a Diverse Workforce\nAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.\nApplication Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/6/26.","description_format":"text","description_chars":8059,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-02T20:48:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/ntiva-systems-administrator-i","json_url":"https://alion.io/job/ntiva-systems-administrator-i.json","meta":{"generated_at":"2026-11-06T00:23:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179555},"rest":"https://alion.io/mcp/rest/get_company?id=179555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntiva-systems-administrator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntiva-systems-administrator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntiva-systems-administrator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntiva-systems-administrator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntiva-systems-administrator-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3634344}},{"tool":"search_jobs","arguments":{"company":"ntiva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3634344},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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