{"id":1607453,"url":"https://alion.io/job/ntiva-systems-administrator-ii","title":"Systems Administrator II","company":{"id":179555,"name":"Ntiva","domain":"ntiva.com","url":"https://alion.io/company/ntiva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:18:36Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T06:30:23Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.\nOur clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.\nIf you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!\nHow You'll Make an Impact\nAs a Systems Administrator II, you will provide on-site technical support to clients. You will be responsible for implementing, maintaining, and improving client’s infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.\nLocation and Work Expectations\nThis is a hybrid-remote role with approximately 30% on-site at client locations throughout the DFW, Houston, Texas area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.\n\nSchedule: Monday - Friday, 8:00am to 5:00pm CST\nThis role also includes participation in a rotating on-call schedule.\n\nWhat You Will be Doing\nClient Service:Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner. \nPerform all duties with the goal of building and maintaining long-term client/vendor relationships. \nMaintain exceptional client service, understanding client satisfaction and perception.\n\nIT Service and Support Functions:IT support services for clients’ infrastructure, including clients’ core business applications. \nAcquire specific knowledge of the client and how IT relates to their business. \nDevelop in-depth knowledge of the service offerings and how they relate to clients’ needs. \nParticipate in projects by performing assigned duties. \nPerform other related technical duties as assigned. \n\nDocumentation, Reporting and SLA’s:Identify clients’ needs and report to Service Manager. \nUpdate documentation for client configurations or processes. \nCommunicate managed services installation and maintenance with Centralized Services. \nCommunicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.\nUtilize active listening and client-care skills in identifying potential concerns.\nReport client concerns or complaints to Service Manager, VP Operations, and CXO.\nAnswer internal and external communications timely and professionally. \nContact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket.\nClose tickets within 7 business days unless issue requires further delay as notated on the ticket. \n\nProfessional Development:Routinely take self-paced training in technologies relevant to the team. \nObtain industry certifications on a consistent basis. \n\nAdministrative:Enter time worked on each ticket daily.\nSchedule service delivery via the scheduling calendar in ticketing system.\nEnter expenses on service tickets for any related credit card purchases and submit receipts daily. \nSubmit time sheets on a weekly basis, due by Saturdays at 12PM. \n\nYou’ll be successful in this role if you have\nCollege or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco\nExperience working for a Managed Services Provider\nWindows workstation repair, maintenance, malware removal, and deployment \nConfiguring network settings on workstations \nRDP client support \nOffice 365 account and client support \nServer backup monitoring and maintenance \nWireless connectivity for mobile devices and workstations \nMobile devices - smartphones, tablets, and laptops \nExchange mailbox administration \nActive Directory account creation and management \nNetwork drive and printer mappings \nDiagnosing network connectivity issues for workstations \nThis role involves extended periods of sitting or standing and regular use of computers and office equipment\nRequired language skills\nAbility to communicate professionally, in English, both written and orally \nAbility to write business correspondence and process procedures \nAbility to effectively present information and respond to questions from groups of managers, clients, and the general public \nBenefits and Perks\nMedical, Dental and Vision coverage for employee and family \n401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) \nGroup Term Life and Accidental Death and Dismemberment coverage (company provided) \nShort-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) \nHealth Savings Account (HSA) Options / PPO Options \nEmployee Assistance Program \nPaid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays \nEducation Reimbursement Program \nGenerous Employee Referral Program - cash bonus for successful referrals! \nDynamic Recognition and Rewards \nClear Promotion and Advancement Tracks \nWork with Industry-Leading Talent \nThe base pay range for this position is expected to be between $54,000 and $60,000per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.\nFLSA Status: Salaried, Exempt\nWork Authorization Criteria\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. At this time, we are unable to sponsor or assume sponsorship of an employment visa.\nWorkspace Requirements and Remote Work Policy\nTeam members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.\nOur Commitment to a Diverse Workforce\nAt Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.\nApplication Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! 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