{"id":2436317,"url":"https://alion.io/job/nts-group-customer-service-executive","title":"Customer Service Executive","company":{"id":183790,"name":"NTS Group","domain":"nts-group.com","url":"https://alion.io/company/nts-group-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-17T05:18:16Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-22T08:22:03Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"At NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day we work on unique solutions to complex challenges. Whether it's ultra complex or ultra precise solutions, we are proud of what we do and what we deliver.\nWant to find out together what's possible? Do you want to exceed customer expectations and achieve the highest customer satisfaction? Are you driven, enthusiastic and does your heart beat faster with high-tech product development? Then get started as Customer Service Executive at NTS Singapore and let's make it possible together.\nJob Description\nAs Customer Service Executive at NTS Singapore you will manages end-to-end sales order activities and day-to-day customer communication to ensure accurate, timely, and complete order fulfilment for key customers in a manufacturing / precision engineering environment. The role is the main liaison between customers and internal teams such as Sales, Planning, Production, Logistics, Quality, and Engineering to secure on-time delivery and a high level of customer satisfaction.\nFurthermore, your key responsibilities are:\nProcess and manage customer orders, including order verification, ERP entry, acknowledgements, and maintenance of accurate order data\n\nMonitor and coordinate order fulfilment activities, including RDD/PDD management, shipment schedules, and customer delivery commitments\n\nServe as the primary contact for customer enquiries, order updates, documentation requests, and service-related issues\n\nBuild strong customer relationships and provide timely resolution or escalation of order, delivery, and documentation concerns\n\nCoordinate with Sales, Planning, Production, Logistics, Quality, and Engineering teams to align customer requirements, production schedules, shipments, and engineering changes\n\nMaintain accurate customer, order, shipment, and backlog records in ERP/CRM systems and ensure document traceability\n\nPrepare and analyze reports on order performance, OTIF, backlog, shipment status, and past-due orders for management and customer reviews\n\nEnsure compliance with SOPs, support continuous improvement initiatives, provide team backup support, and perform other assigned duties\n\nJob Requirements\nITE, Diploma, or Degree in Engineering, Supply Chain, Business, or a related technical discipline\n\nMinimum 3-5 years of customer service, order management, quotation, or project coordination experience within a manufacturing or precision engineering environment\n\nStrong understanding of engineering drawings, manufacturing processes, tolerances, and engineering change management (ECR/ECO)\n\nProficiency in ERP/CRM systems and Microsoft Office applications\n\nStrong customer service orientation with excellent communication and stakeholder management skills\n\nEffective analytical, problem-solving, and decision-making abilities\n\nHigh attention to detail with strong data accuracy and system discipline\n\nAbility to manage multiple priorities concurrently and collaborate effectively across cross-functional teams with a continuous improvement mindset\n\n Your terms of employment\nAt NTS, we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague!\nYour unique challenge at NTS includes at least the following conditions:\nCompetitive salary;\n\nAnnual Wage Supplement;\n\nTerm Life & Medical Insurance Coverage;\n\nPersonal growth and development opportunities through training and/or education;\n\nUp to 18 days of Annual Leave.\n\n About NTS\nWe deliver unique solutions to complex challenges and drive technological advancement for our customers. By combining development, manufacturing and assembly, we play an integral role in bringing the supply chain together. We combine the best skills and brightest ideas into a working system for the world's most advanced Semiconductor, Opto-Mechatronics and Analytical solutions. For this reason, we have grown into a Tier-1 supplier to OEM’s and an international player operating from various (production)sites in Europe, Asia and the US.\nAlthough we offer our teams around the world a great place to work, we do not forget to remain firmly rooted locally. Ultimately, the core of NTS is our people. Their excellent manufacturing skills, customer-focused mindset and clear technical solutions have made NTS what it is today. Together, we create a culture that everyone can be proud of because we make it possible together. That's why we take every opportunity to celebrate our people, our craftsmanship and our successes.\nInterested?\nApply immediately and send your CV (and motivation letter) via the application button below! For more information about this vacancy or our organization, please contact Denise Lai at ","description_format":"text","description_chars":4908,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contract Manufacturing","Precision Engineering","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-13T10:46:09Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.541,"p_room":0.72,"age_days":66,"expected_fill_days":112,"reasons":["conf:1","stale_co","win:mid","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/nts-group-customer-service-executive","json_url":"https://alion.io/job/nts-group-customer-service-executive.json","meta":{"generated_at":"2026-10-22T10:51:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183790},"rest":"https://alion.io/mcp/rest/get_company?id=183790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnts-group-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnts-group-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnts-group-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nts-group-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnts-group-customer-service-executive"}]}