{"id":1958760,"url":"https://alion.io/job/ntt-ai-platform-maintenance-team-lead","title":"AI Platform Maintenance Team Lead","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":236,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"Incident Management","optional":false},{"name":"Node JS","optional":false},{"name":"Rest API","optional":false},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-06T14:24:53Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T11:43:32Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nWe are looking for an AI Platform & Application Maintenance Team Lead to coordinate the maintenance and support activities for aXet applications. This role will lead the maintenance team responsible for analyzing, prioritizing, and resolving incidents, while serving as the main technical and operational point of contact for Support, Development, Infrastructure, and other relevant teams.\nThe Team Lead will ensure that incidents are managed efficiently, communication is clear and timely, service levels are met, and recurring issues are addressed through sustainable solutions. They will combine technical expertise with team coordination, stakeholder management, and continuous service improvement.\nResponsibilities:\nLead, coordinate, and support the application maintenance team responsible for resolving incidents and delivering corrective changes. \nAct as the primary liaison between the maintenance team, Support teams, development teams, infrastructure teams, and other stakeholders. \nReceive, assess, prioritize, and assign incidents based on business impact, urgency, complexity, and agreed service levels. \nEnsure timely and clear communication on incident status, estimated resolution times, blockers, workarounds, and final outcomes. \nCoordinate the resolution of high-priority and complex incidents, including escalation to the appropriate technical teams when required. \nMonitor incident queues, workloads, response times, resolution times, and service-level compliance. \nFacilitate daily or regular follow-up sessions with Support and Development teams to review open incidents, priorities, risks, and dependencies. \nEnsure root-cause analyses are performed for recurring or critical incidents and that preventive actions are implemented. \nPromote the documentation of incidents, known errors, workarounds, technical solutions, and operational procedures. \nReview maintenance changes and ensure that fixes comply with quality, security, testing, and deployment standards. \nIdentify opportunities to improve monitoring, alerting, automation, support processes, and application reliability. \nProvide technical guidance, mentoring, and performance support to maintenance team members. \nReport regularly on service health, incident trends, key risks, recurring issues, team capacity, and improvement initiatives.\nKnowledge and Skills:\nStrong understanding of application maintenance, incident management, production support, and service delivery processes. \nTechnical background in web application development, preferably Angular, Node.js, REST APIs, and frontend-backend integrations. \nExperience coordinating technical teams and working across multiple stakeholders and delivery teams. \nAbility to translate technical issues into clear, actionable updates for Support and business stakeholders. \nExperience with ticketing, incident management, monitoring, and project management tools. \nKnowledge of agile methodologies and continuous improvement practices. \nStrong prioritization, planning, coordination, and decision-making skills. \nExperience managing critical incidents, escalations, dependencies, and service-impacting issues. \nAbility to analyze incident trends and define preventive measures. \nExcellent written and verbal communication skills.\nRequirements:\nProven experience in application support, maintenance, production operations, or technical service management. \nPrevious experience leading or coordinating a technical team is highly desirable. \nSolid technical understanding of Angular and Node.js environments, or similar web application technologies. \nExperience working closely with Support, Development, Infrastructure, and Quality Assurance teams. \nAbility to manage multiple priorities while maintaining a customer- and service-oriented approach. \nProactive, structured, analytical, and results-driven mindset. \nStrong ownership and accountability for service quality and incident resolution.\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":6146,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-06T14:24:53Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.557,"p_room":0.75,"age_days":19,"expected_fill_days":21,"reasons":["conf:18","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ntt-ai-platform-maintenance-team-lead","json_url":"https://alion.io/job/ntt-ai-platform-maintenance-team-lead.json","meta":{"generated_at":"2026-10-26T11:29:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-ai-platform-maintenance-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-ai-platform-maintenance-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-ai-platform-maintenance-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-ai-platform-maintenance-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-ai-platform-maintenance-team-lead"}]}