{"id":1767544,"url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l2-4","title":"Cross Technology Managed Services Engineer (L2)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-06T01:37:47Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nThe Storage + Backup - L2 Senior Analyst will operate, support, troubleshoot, and improve Storage + Backup services across Storage box - IBM, Tape library - IBM, Backup solution - Tivoli backup, SAN Switch - IBM, ensuring stable operations, SLA adherence, and clear stakeholder communication.\n4+yrs experience aligned to L2 Senior Analyst responsibility level. • Ability to work in shifts and support 24x7 operations where required.\nOwn advanced troubleshooting and operational support for Storage box - IBM, Tape library - IBM, Backup solution - Tivoli backup, SAN Switch - IBM. • Handle escalations from L1 and perform RCA for recurring issues. • Execute approved changes, patching, upgrades, DR drill support, and release coordination. • Maintain SOPs, technical documentation, known-error records, and dashboards. • Coordinate with OEMs/vendors and ensure SLA, security, and audit compliance.\nHands-on knowledge of Storage box - IBM, Tape library - IBM, Backup solution - Tivoli backup, SAN Switch - IBM. • Operational understanding of Storage + Backup administration, monitoring, troubleshooting, and documentation. • Clear communication for ticket updates, handovers, and stakeholder coordination.\nCustomer-focused approach to service support and issue resolution. • Ability to prioritize incidents, document clearly, and follow escalation paths. • Collaboration with infrastructure, application, OEM, and vendor teams. • Ownership mindset for SLA adherence, follow-ups, and operational hygiene.\n• B.E. / B.Tech / BCA / M.Tech / MCA or equivalent qualification preferred.Workplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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