{"id":2185001,"url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l3-4","title":"Cross Technology Managed Services Engineer (L3)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa","Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Microsoft Sentinel","optional":false},{"name":"PowerShell","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:55:45Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T13:56:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nRole Overview\nThe Cross Technology Managed Services Engineer (L3) is a senior technical specialist responsible for delivering operational excellence across multiple technology domains within managed services environments. The role requires a strong foundation in core infrastructure technologies, including operating systems, Active Directory, identity and messaging services, with primary expertise in public cloud platforms, cloud networking, and cloud security.\nThis position provides advanced technical support, complex incident resolution, proactive service optimisation, and technical leadership across hybrid and multi-cloud customer environments. The engineer acts as an escalation point for lower-tier engineers and contributes to the design, automation, and continuous improvement of managed services operations.\nKey Responsibilities\nPublic Cloud Operations\nManage, maintain, and optimise Azure, AWS and/or GCP environments.\nSupport cloud-native networking, identity, security, and governance services.\nImplement and maintain cloud security controls, policies, and best practices.\nMonitor cloud platform performance, availability, and cost optimisation initiatives.\nSupport cloud migration, modernisation, and transformation projects.\nCloud Networking & Security\nAdminister and troubleshoot:Virtual Networks (VNETs)\nAWS VPCs\nRouting and segmentation\nVPN connectivity\nExpressRoute / Direct Connect\nLoad balancing\nDNS services\nFirewalls and security appliances\n\nImplement and manage:Zero Trust principles\nNetwork Security Groups\nWeb Application Firewalls\nCloud security services\nIdentity-based access controls\n\nService Operations\nAct as L3 escalation point for critical incidents and complex technical issues.\nLead root cause analysis and problem management activities.\nDeliver proactive maintenance and service improvement initiatives.\nDevelop automation and standardisation opportunities.\nProduce and maintain technical documentation and operational procedures.\nCustomer Engagement\nProvide technical guidance to clients and internal teams.\nParticipate in service reviews and technical governance discussions.\nSupport project teams during implementations and transitions into support.\nContribute technical expertise during solution planning and design discussions.\nRequired Technical Skills\nPublic Cloud\nMicrosoft Azure (preferred) SC700\nAmazon Web Services (advantageous)\nCloud Networking\nVNET / VPC Design\nRouting and Switching\nVPN Technologies\nSD-WAN\nExpressRoute / Direct Connect\nDNS and Load Balancing\nCloud Firewalls\nCloud Security\nMicrosoft Defender Suite\nMicrosoft Sentinel\nSecurity Center / Defender for Cloud\nIAM and RBAC\nConditional Access\nZero Trust Architecture\nSecurity Monitoring and Compliance\nInfrastructure\nWindows Server\nLinux Administration\nPowerShell\nInfrastructure Automation\nExperience Requirements\n5+ years experience in managed services or enterprise infrastructure environments.\nDemonstrated experience supporting public cloud platforms in production environments.\nStrong experience in cloud networking and security technologies.\nExperience with Microsoft identity and messaging platforms.\nProven ability to lead technical troubleshooting and major incident resolution.\nPreferred Certifications\nMicrosoft\nAZ-104 Microsoft Azure Administrator\nAZ-305 Azure Solutions Architect Expert\nAZ-700 Azure Network Engineer Associate\nAZ-500 Azure Security Engineer Associate\nSC-100 Cybersecurity Architect Expert (advantageous)\nSuccess Profile\nThe successful candidate will be a highly versatile infrastructure and cloud engineer who combines deep technical expertise in public cloud, networking, and security with broad cross-technology knowledge spanning operating systems, identity, and messaging platforms. They will demonstrate strong problem-solving capability, customer focus, operational excellence, and a commitment to continuous improvement.\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":6105,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Internet Services","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-09T15:55:45Z"}],"visa":[],"liveness":{"score":98,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.984,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l3-4","json_url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l3-4.json","meta":{"generated_at":"2026-10-12T17:21:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-cross-technology-managed-services-engineer-l3-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-cross-technology-managed-services-engineer-l3-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-cross-technology-managed-services-engineer-l3-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-cross-technology-managed-services-engineer-l3-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-cross-technology-managed-services-engineer-l3-4"}]}