{"id":1767309,"url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l3","title":"Cross Technology Managed Services Engineer (L3)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":914},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T19:50:20Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nThe Managed Services Cross Technology Engineer (L3/4) - is a network engineering role, responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.\nThe primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA).\nThe Managed Services Cross Technology Engineer (L3/4) - System focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client.\nThis is a strategic role focusing across various technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.\nThis role may also contribute to / support on project work as and when required.\nKey Responsibilities:\nWorks independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.\nProvides Level 3 operational support for large-scale enterprise data center and campus network environments, ensuring high availability, performance, and service continuity.\nManaged and supported complex network infrastructures comprising Cisco, Alcatel, HP, and 3Com switches and routers across Layer 2, Layer 3, and enterprise core network environments.\nAdministered Cisco networking platforms including Catalyst, Nexus (NX-OS), Application Centric Infrastructure (ACI), and SD-WAN technologies.\nPerformed incident management, troubleshooting, root cause analysis, and break-fix activities in accordance with service level agreements (SLAs) and operational procedures.\nCollaborated closely with Level 1 and Level 2 support teams to diagnose and resolve complex network, connectivity, and infrastructure issues.\nConducted proactive network monitoring, operational health checks, performance analysis, capacity planning, and service availability reporting.\nSupported network engineering activities, including implementation of configurations for new infrastructure deployments, system enhancements, and technology refresh projects.\nPlanned and executed hardware refresh initiatives involving End-of-Life (EOL) and End-of-Support (EOS) network devices to maintain infrastructure reliability and vendor support compliance.\nManaged firmware lifecycle activities, including vulnerability assessments, security reviews, testing, change implementation, and production upgrades across Cisco platforms.\nParticipated in infrastructure modernization and network optimization projects to improve scalability, security, and operational efficiency.\nSupported security governance initiatives by assisting with compliance audits, vulnerability remediation, technical documentation, and audit evidence collection.\nCoordinated with vendors, third-party service providers, and technical support teams to resolve critical incidents and implement infrastructure changes.\nAssisted in service request fulfillment, network provisioning, and operational support activities while ensuring adherence to established standards and procedures.\nCoordinated maintenance activities and data center access requirements for vendors performing hardware and software upgrades.\nDeveloped and maintained network diagrams, technical documentation, operational procedures, deployment guides, and as-built documentation.\nFollowed ITIL best practices for Incident, Change, Problem, and Release Management to ensure stable and effective service delivery.\nKey Technologies\nCisco Catalyst, Nexus (NX-OS), ACI, SD-WAN\nAlcatel, HP, 3Com Network Infrastructure\nEnterprise Data Center & Campus Networks\nRouting & Switching (Layer 2/Layer 3)\nNetwork Monitoring & Troubleshooting\nFirmware & Vulnerability Management\nNetwork Security & Compliance\nITIL Service Management\nInfrastructure Refresh & Migration Projects\nTechnical Documentation & Operational Reporting\nVendor & Stakeholder Management\nKey Achievements\nSuccessfully supported and maintained mission-critical enterprise network infrastructure with high service availability and operational stability.\nDelivered multiple network enhancement, hardware refresh, and firmware upgrade projects with minimal business impact.\nImproved operational efficiency through proactive monitoring, root cause analysis, and compliance-driven network management practices.\nContributed to security and audit readiness by supporting infrastructure governance, vulnerability remediation, and compliance initiatives.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":7095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Internet Services","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-03T14:17:58Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l3","json_url":"https://alion.io/job/ntt-cross-technology-managed-services-engineer-l3.json","meta":{"generated_at":"2026-10-10T02:17:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4183,"day_limit":5000,"remaining_today":817,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-cross-technology-managed-services-engineer-l3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-cross-technology-managed-services-engineer-l3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-cross-technology-managed-services-engineer-l3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-cross-technology-managed-services-engineer-l3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-cross-technology-managed-services-engineer-l3"}]}