{"id":2518875,"url":"https://alion.io/job/ntt-customer-success-manager","title":"Customer Success Manager","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":93},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:30:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T19:10:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nWe are seeking a highly experienced Client Service Lead to lead strategic client relationships and ensure exceptional service delivery across key accounts. The successful candidate will be responsible for building strong client partnerships, overseeing service performance, managing complex escalations, and collaborating with internal stakeholders to deliver high-quality solutions aligned with clients' business objectives.\nThis role requires a senior professional with extensive relevant experience and a proven track record in client management, service delivery, and leadership.\nKey responsibilities:\nLead and manage strategic relationships with key clients, acting as a trusted advisor and senior point of contact.\nDevelop a deep understanding of clients' businesses, priorities, challenges, and long-term objectives.\nOversee end-to-end service delivery and ensure services consistently meet agreed SLAs, KPIs, and client expectations.\nConduct regular business and service reviews with senior client stakeholders.\nManage complex client issues and escalations, ensuring timely resolution and effective communication.\nEstablish strong relationships with senior stakeholders and decision-makers within client organizations.\nWork closely with Sales, Operations, Technology, Finance, and other internal teams to ensure seamless service delivery.\nIdentify opportunities to enhance client satisfaction, service quality, and operational efficiency.\nDrive continuous improvement initiatives based on client feedback and service performance.\nIdentify opportunities for account growth, additional services, and long-term partnership development.\nLead, coach, and develop client service team members to ensure consistently high service standards.\nMonitor account performance, potential risks, and client satisfaction, and implement appropriate action plans.\nSupport contract discussions, service agreements, renewals, and commercial negotiations as required.\nProvide regular updates and strategic recommendations to senior management.\nQualifications:\nBachelor’s degree in Business Administration, Management, Information Technology, Engineering, or a related field (Master’s degree preferred).\nMinimum 15 years of experience in Client Services, Service Delivery, Account Management, Customer Success, IT Services, Consulting, or related functions.\nProven experience managing large, strategic, or enterprise-level client accounts.\nStrong track record of building and maintaining relationships with senior executives and C-level stakeholders.\nExtensive experience in service delivery management, SLA/KPI management, escalation management, and client governance.\nDemonstrated leadership capabilities with experience leading and developing high-performing teams.\nPrior experience in IT services, technology, consulting, outsourcing, or professional services environments preferred.\nStrong commercial acumen with experience driving account growth, supporting contract renewals, and contributing to business development initiatives.\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":5237,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-14T10:30:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:10","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-customer-success-manager","json_url":"https://alion.io/job/ntt-customer-success-manager.json","meta":{"generated_at":"2026-10-15T09:39:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-customer-success-manager"}]}