{"id":3056331,"url":"https://alion.io/job/ntt-data-account-service-operations-sr-analyst","title":"Account Service Operations Sr Analyst","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":98,"open_postings":88,"ghost_share":0,"stale_share":0.261,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T00:12:57Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Req ID: 379432\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).\nJob Description - Grade 7\nRole Overview\nIn this role, you will oversee ITIL-based service support while taking ownership of operations management, team leadership, customer engagement, and reporting excellence. You will act as a Subject Matter Expert (SME) and/or Shift Lead, driving service quality, operational efficiency, and meaningful insights through innovative reporting.\nKey Responsibilities\nOperations ManagementLead day-to-day IT service operations ensuring 24x7 availability and SLA compliance.\nManage escalations, critical incidents, and customer communications with professionalism.\nConduct operational reviews, identify gaps, and implement process improvements.\n\nLeadership & Team ManagementAct as Shift Lead, guiding and mentoring team members to deliver consistent quality.\nManage team performance, workload distribution, and ensure adherence to ITIL processes.\nConduct training sessions and knowledge-sharing to build team capability.\n\n Subject Matter ExpertiseServe as SME for ITIL processes (incident, problem, change, request, service level, configuration).\nProvide expert guidance on ITIL best practices and ensure adoption across teams.\nSupport automation initiatives in cloud infrastructure and ITSM tools.\n\nCustomer & Client EngagementBuild strong relationships with customers and clients, ensuring satisfaction and trust.\nRepresent the team in client meetings, operational reviews, and executive presentations.\nProactively identify opportunities to improve service delivery and customer experience.\n\nQuality & Continuous ImprovementDefine and monitor quality metrics for service delivery.\nDrive accountability within the team for error reduction and process compliance.\nChampion a culture of continuous improvement and innovation.\n\nReporting & AnalyticsManage and improve operational reports using Excel and Power BI.\nInnovate in report design and presentation to make insights meaningful, engaging, and actionable.\nAvoid monotonous reporting by introducing visual storytelling, dashboards, and trend analysis.\nEnsure reports and slides drive value by highlighting key metrics, root causes, and improvement opportunities.\nPresent data in a way that supports decision-making for leadership and clients.\n\nRequirements\n Experience: 4-6 years of relevant IT service management experience, including team leadership or operations management.\nStrong understanding of ITIL processes and principles.\nProven experience in managing operations, customers, and client relationships.\nHands-on experience with ServiceNow ITSM (one or more versions).\nKnowledge of SQL Server, scripting languages (JavaScript/JQuery), Web API/Window Service/WCF.\nGood to have: Azure/AWS/VMware VM provisioning knowledge.\nStrong ability to create, document, and enforce processes.\nExpertise in Excel (advanced functions, pivot tables, macros) and Power BI (dashboards, data modeling, visualization).\nExcellent communication skills (verbal, written, executive presentation).\nCompetencies in conflict resolution, customer service, facilitation, and stakeholder management.\nPositive attitude, problem-solving mindset, and ability to drive team quality.\nCompetencies\nLeadership & People Management\nOperational Excellence\nCustomer-Centric Approach\nQuality Assurance & Continuous Improvement\nTechnical Expertise in ITIL & Cloud Infrastructure\nData Analytics & Reporting Innovation\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":6223,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-22T03:57:01Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.28,"age_days":74,"expected_fill_days":19,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-account-service-operations-sr-analyst","json_url":"https://alion.io/job/ntt-data-account-service-operations-sr-analyst.json","meta":{"generated_at":"2026-10-26T04:09:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-account-service-operations-sr-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-account-service-operations-sr-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-account-service-operations-sr-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-account-service-operations-sr-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-account-service-operations-sr-analyst"}]}