{"id":2671830,"url":"https://alion.io/job/ntt-data-ai-product-experience-lead-pc-technology","title":"AI Product & Experience Lead: P&C Technology","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":94,"open_postings":105,"ghost_share":0,"stale_share":0.229,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-22T06:10:10Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Semantic Search","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-16T00:00:00Z","employer_posted_date":"2026-08-16","last_verified_at":"2026-10-22T03:57:01Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe AI Product & Experience Lead: P&C Technology owns the AI roadmap across HR technologies, ensuring AI is embedded into architecture, employee journeys, workflows, and product roadmaps. The role connects business needs, product owners, AI technical teams, and stakeholders to deliver scalable, governed, high-value AI-enabled employee experiences.\nThe AI Product & Experience Lead: P&C Technology is a strategic role responsible for shaping and driving the AI technology roadmap across NTT DATA Inc’s People & Culture technology landscape.\nThis role sits between the AI technical lead, product owners, architecture teams, and business stakeholders. It ensures AI is not delivered as isolated point solutions, but embedded into the broader P&C architecture, employee experience, workflows, data foundations, and product roadmaps.\nThe role provides product and experience leadership for AI-enabled employee and manager experiences, translating business needs, AI capability, and employee experience opportunities into a coherent, prioritised roadmap.\nKey Responsibilities\nOwn and drive the AI technology roadmap across the P&C / HR technology landscape.\nShape the AI-enabled employee and manager experience roadmap across the P&C ecosystem.\nPartner with AI technical leads to translate AI capabilities, patterns, and technical possibilities into practical business and product outcomes.\nWork with P&C product owners to identify, prioritise, and sequence AI opportunities across Talent Acquisition, Talent Growth, Core HR, Learning, Workforce Planning, HR Service Delivery, Employee Experience, and other P&C domains.\nEnsure AI is embedded into the broader P&C architecture and not delivered as disconnected pilots or point solutions.\nDefine how AI enables personalised guidance, knowledge discovery, case triage, workflow automation, recommendations, proactive nudges, task execution, and agentic support.\nEngage business stakeholders to understand employee needs, operational pain points, strategic priorities, and value opportunities.\nTranslate business opportunities into AI product concepts, use cases, experience journeys, capability requirements, and roadmap items.\nDefine and manage the cross-P&C AI opportunity backlog, prioritised by business value, employee impact, feasibility, risk, adoption, and architecture alignment.\nDefine MVPs for AI-enabled capabilities to support rapid validation, adoption, and value realisation.\nWork with architecture, data, security, privacy, risk, and platform teams to ensure AI solutions are scalable, governed, secure, and aligned to enterprise standards.\nIdentify reusable AI patterns and capabilities that can be leveraged across multiple P&C products and journeys.\nProvide guidance to product owners on how AI can be embedded into their product roadmaps.\nSupport AI design principles, experience standards, governance guardrails, and prioritisation criteria.\nEngage senior stakeholders on roadmap priorities, investment decisions, risks, dependencies, adoption needs, and value measures.\nMonitor AI trends, vendor capabilities, and HR technology innovation to inform the roadmap.\nPartner with change and communications teams to drive trust, adoption, and awareness of AI-enabled experiences.\nTrack adoption, feedback, product performance, and business value to continuously refine the roadmap.\nKnowledge and Attributes\nStrong understanding of AI-enabled product strategy, digital employee experience, HR technology, product ownership, and enterprise technology roadmaps.\nGood understanding of generative AI, conversational AI, agentic AI, automation, knowledge retrieval, semantic search, AI assistants, and workflow orchestration.\nAbility to translate AI concepts into business capabilities, employee journeys, product roadmaps, and delivery priorities.\nStrong understanding of P&C / HR technology, including employee experience platforms, HR service delivery, talent platforms, learning, workforce planning, skills intelligence, knowledge management, and workflow tools.\nAbility to connect business strategy, employee experience, data, process, architecture, and technology into a coherent AI roadmap.\nStrong stakeholder engagement skills across business, product, technical, architecture, vendor, data, security, privacy, and change teams.\nStrong product thinking, including roadmap development, backlog prioritisation, MVP definition, value-based decision-making, and outcome measurement.\nAbility to identify where AI creates genuine value versus where workflow, process, data, or platform improvements may be more appropriate.\nStrong analytical, communication, storytelling, and problem-solving skills.\nGood understanding of responsible AI, including privacy, security, transparency, human oversight, bias mitigation, and ethical use.\nAbility to operate in a complex, global, matrixed environment with competing priorities.\nCuriosity about emerging AI capabilities and a practical mindset for turning innovation into scalable enterprise value.\nAcademic Qualifications and Certifications\nBachelor’s degree or equivalent in Information Technology, Computer Science, Business, Human Resources, Digital Product Management, Data Science, Organisational Psychology, or a related field.\nRelevant certifications in Product Ownership, Product Management, Agile, Scaled Agile, Design Thinking, AI, Data Analytics, HR Technology, Enterprise Architecture, or ITIL would be beneficial.\nAI-related certifications or training in generative AI, responsible AI, prompt engineering, Microsoft Azure AI, or digital transformation would be advantageous.\nRequired Experience\nSignificant experience in product ownership, digital product management, HR technology, AI-enabled transformation, employee experience, enterprise technology strategy, or a related role.\nExperience shaping technology roadmaps across multiple product or business domains.\nExperience working with AI-enabled solutions, digital assistants, automation, workflow, knowledge management, employee experience platforms, or enterprise service technologies.\nExperience translating business needs into product concepts, user journeys, requirements, roadmaps, and prioritised backlogs.\nExperience working with AI technical leads, architects, data teams, security teams, platform teams, vendors, and business stakeholders.\nExperience in a global or multi-country organisation, preferably in technology services, consulting, professional services, HR transformation, or a large enterprise environment.\nExperience with HR technology ecosystems. Exposure to SAP SuccessFactors, ServiceNow, Phenom, learning platforms, workforce planning tools, skills intelligence platforms, employee experience platforms, or AI assistant technologies would be advantageous.\nExperience supporting adoption, governance, and value realisation for enterprise technology products.\nWorkplace type:\nRemote WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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