{"id":3657014,"url":"https://alion.io/job/ntt-data-ambulatory-emr-application-support-analyst-l2","title":"Ambulatory EMR Application Support Analyst - L2","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0,"stale_share":0.486,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68076,"max":118188,"currency":"USD","period":"year","gross":null,"usd_annual":118188},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"HL7","optional":false},{"name":"Incident Management","optional":false}],"status":"closed","first_seen_at":"2026-11-02T19:22:04Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T02:35:56Z","board_verified":false,"closed_at":"2026-11-07T02:35:56Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Req ID: 391565\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).\nAmbulatory EMR Application Support Analyst - L2\nLocation\nRemote / USA\nShift\nUS Healthcare Support Hours / Rotational On-Call Support\nPosition Summary\nWe are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.\nThe role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.\nKey Responsibilities\nClinical Workflow Support\nProvide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.\nTroubleshoot issues related to:\nPatient scheduling\nRegistration and intake workflows\nClinical documentation and charting\nOrder entry and results review\nProvider workflows and encounter management\nAnalyze and resolve complex workflow and application issues impacting clinical operations.\nCollaborate with clinicians, practice managers, and operational teams to optimize system utilization.\nEMR Interface Support\nMonitor, troubleshoot, and support interfaces between EMR and external systems\nInvestigate interface failures, message errors, and data reconciliation issues.\nValidate interface data transmission and ensure successful integration outcomes.\nAmbulatory Billing Support\nSupport ambulatory revenue cycle workflows and billing-related EMR functionality.\nConfiguration and Customization\nConfigure and maintain:\nClinical templates\nProvider preferences\nSmart tools and productivity features\nOrder sets and documentation workflows\nSupport optimization efforts to improve provider efficiency and user adoption.\nAssist in testing and deploying configuration changes based on business requirements.\nDocument Management Support\nSupport document management processes including:\nDocument scanning\nIndexing\nChart import\nMedical records management\nTroubleshoot issues related to document workflows and patient record accessibility.\nEnsure proper document categorization and archival standards are maintained.\nApplication Maintenance & Release Management\nParticipate in upgrades, patches, hotfix deployments, and routine maintenance activities.\nPerform impact analysis, testing, validation, and production implementation support.\nSupport application version upgrades while minimizing disruptions to clinical operations.\nMaintain system documentation and change records.\nIncident & Problem Management\nProvide advanced troubleshooting for production incidents and service requests.\nPerform root cause analysis for recurring application issues.\nParticipate in major incident management and escalations.\nMaintain SLA compliance and timely resolution of tickets.\nRequired Skills & Experience\nFunctional Skills - 5+years of experience in the below skills\nStrong understanding of ambulatory clinical workflows, including:\nScheduling\nRegistration\nClinical documentation\nOrder management\nResults review\nKnowledge of ambulatory practice operations and provider workflow optimization.\nUnderstanding of ambulatory billing and revenue cycle processes.\nTechnical Skills - 5+years of experience in the below skills\nExperience supporting Ambulatory EMR/EHR platforms.\nExperience troubleshooting healthcare interfaces and integrations.\nKnowledge of:\nHL7 messaging\nInterface monitoring tools\nE-Prescribing workflows\nClinical documentation templates\nExperience supporting upgrades, patches, and production releases.\nUnderstanding of healthcare data management and EMR archival processes.\nHealthcare Domain Knowledge - Minimum 5+years of experience in the below skills\nAmbulatory care workflows.\nProvider office operations.\nMedical terminology and clinical documentation.\nE&M coding concepts and charge capture workflows.\nHIPAA and healthcare data privacy requirements.\nQualifications\nBachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.\n5-8 years of experience for L2 Support role.\nExperience supporting healthcare EMR/EHR applications in a production environment.\nRelevant EMR/EHR certifications preferred.\nNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 - 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.\nThis position may also be eligible for incentive compensation based on individual and/or company performance.\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":8025,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Cybersecurity","Health Care","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-03T02:14:58Z"},{"event":"close","at":"2026-11-07T02:35:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":null,"pay":{"stated_usd_annual":118188,"is_top_pay":true},"html_url":"https://alion.io/job/ntt-data-ambulatory-emr-application-support-analyst-l2","json_url":"https://alion.io/job/ntt-data-ambulatory-emr-application-support-analyst-l2.json","meta":{"generated_at":"2026-11-10T04:06:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-ambulatory-emr-application-support-analyst-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-ambulatory-emr-application-support-analyst-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-ambulatory-emr-application-support-analyst-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-ambulatory-emr-application-support-analyst-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-ambulatory-emr-application-support-analyst-l2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3657014}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3657014},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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