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into LogicMonitor.\nConfigure and troubleshoot LogicMonitor Collectors, including collector connectivity, performance, upgrades, and failover.\nCreate, configure, and maintain DataSources, PropertySources, EventSources, ConfigSources, and monitoring templates.\nConfigure and tune alert thresholds, escalation chains, notification rules, and alert routing.\nTroubleshoot missing monitoring data, false alerts, collector failures, connectivity issues, and device discovery problems.\nPerform monitoring and troubleshooting using protocols and technologies such as SNMP, WMI, SSH, REST APIs, JDBC, HTTP/HTTPS, and Syslog.\nSupport monitoring across Windows, Linux/Unix, network, database, middleware, and cloud environments.\nBuild and maintain LogicMonitor dashboards and reports for infrastructure health, availability, capacity, and performance.\nInvestigate production incidents and perform root cause analysis (RCA) for recurring monitoring or platform issues.\nIntegrate LogicMonitor with ITSM and notification platforms such as ServiceNow, Microsoft Teams, email, PagerDuty, or similar tools.\nSupport ServiceNow incident creation and alert-to-ticket integration, including troubleshooting duplicate or missing incidents.\nPerform monitoring configuration changes through established change management processes.\nSupport LogicMonitor platform upgrades, Collector upgrades, maintenance activities, and monitoring improvements.\nDevelop or modify monitoring logic using Groovy, PowerShell, Python, REST APIs, or other scripting technologies as required.\nPerform alert optimization and noise reduction by reviewing thresholds, duplicate alerts, dependencies, and monitoring configurations.\nWork with application, infrastructure, network, database, cloud, and vendor teams to troubleshoot complex monitoring issues.\nMaintain SOPs, runbooks, knowledge articles, monitoring standards, and troubleshooting documentation.\nParticipate in incident, problem, change, and service-request management using ITSM tools.\nProvide production support during critical incidents and participate in on-call support when required.\nRequired Technical Skills\nStrong hands-on experience with LogicMonitor administration and support.\nGood understanding of:LogicMonitor Collectors\nResources and Resource Groups\nDataSources\nPropertySources\nEventSources\nConfigSources\nAlert thresholds\nEscalation chains\nDashboards and reports\nDevice/resource discovery\n\nGood administration/troubleshooting knowledge of Linux/Unix and Windows Server.\nUnderstanding of network devices, firewalls, load balancers, storage, databases, and middleware monitoring.\nExperience troubleshooting CPU, memory, disk, filesystem, network, process, service, and application availability issues.\nKnowledge of at least one cloud platform such as AWS, Microsoft Azure, or Google Cloud Platform.\nExperience with scripting using Groovy, PowerShell, Python, Bash/Shell, or similar technologies.\nUnderstanding of ServiceNow 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