{"id":3690372,"url":"https://alion.io/job/ntt-data-applications-l2l3-support-maintenance-engineer-informatica-mdm","title":"Applications L2/L3 Support & Maintenance Engineer - Informatica MDM","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0,"stale_share":0.486,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"Dynatrace","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Informatica","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Master Data Management","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"closed","first_seen_at":"2026-11-03T09:08:25Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T07:16:50Z","board_verified":false,"closed_at":"2026-11-04T07:16:50Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.\nWe are seeking an experienced Applications L2/L3 Support & Maintenance Engineer with strong expertise in Informatica Master Data Management (MDM) to provide production support, maintenance, troubleshooting, performance optimization, and small enhancements for enterprise master data platforms.\nThe role is responsible for ensuring the availability, stability, integrity, and performance of Informatica MDM solutions supporting critical business processes. The ideal candidate should have hands-on experience with Informatica MDM, data quality, data integration, relational databases, and support operations in a production environment.\nKey Responsibilities\nApplication Support (L2/L3)\nProvide L2/L3 support for Informatica MDM applications in production and non-production environments.\nMonitor application health, data processing jobs, workflows, and interfaces.\nInvestigate and resolve incidents, service requests, and production issues within SLA commitments.\nPerform root cause analysis (RCA) and implement corrective and preventive actions.\nTroubleshoot issues related to match/merge processes, data quality rules, workflows, APIs, and integrations.\nSupport business users in resolving master data-related issues.\nApplication Maintenance\nPerform regular health checks and proactive monitoring of Informatica MDM environments.\nSupport application upgrades, patches, and release deployments.\nManage configuration changes and promote code across environments.\nEnsure data quality, consistency, and integrity across master data domains.\nParticipate in disaster recovery testing and business continuity activities.\nMaintain system documentation, support runbooks, and knowledge articles.\nSmall Enhancements & Continuous Improvement\nAnalyze and implement minor enhancement requests and configuration changes.\nModify business rules, workflows, match rules, validation rules, and hierarchy management configurations.\nSupport performance tuning and optimization initiatives.\nAutomate repetitive operational activities wherever possible.\nCollaborate with development teams for defect fixes and enhancements.\nIncident, Problem & Change Management\nHandle incidents, problems, and changes through ITSM processes.\nParticipate in major incident bridges and resolution activities.\nCoordinate with infrastructure, database, middleware, and security teams.\nEnsure compliance with change management and release management processes.\nRequired Technical Skills\nInformatica Technologies\nInformatica MDM Hub\nInformatica Data Director (IDD)\nInformatica Data Quality (IDQ)\nInformatica PowerCenter / IICS / IDMC\nMatch & Merge Configuration\nBusiness Entity Services\nReference Data Management\nDatabases\nOracle\nSQL Server\nPostgreSQL\nAdvanced SQL and performance tuning\nIntegration & APIs\nREST APIs\nWeb Services (SOAP/REST)\nETL/ELT processes\nData migration and data synchronization\nTools & Platforms\nServiceNow or equivalent ITSM tools\nControl-M / Autosys / Scheduling tools\nUnix/Linux\nGit / Version Control\nMonitoring tools such as Splunk, AppDynamics, Dynatrace\nRequired Experience\n5+ years of experience in Application Support & Maintenance.\n3+ years of hands-on experience with Informatica MDM implementations and support.\nExperience supporting production environments with strict SLA commitments.\nStrong knowledge of Master Data Management concepts, data governance, and data quality processes.\nExperience performing RCA, troubleshooting, and performance tuning.\nHealthcare, retail, manufacturing, or financial services domain experience preferred.\nSoft Skills\nStrong analytical and problem-solving abilities.\nExcellent communication and stakeholder management skills.\nAbility to manage multiple priorities in a fast-paced support environment.\nExperience working in global delivery and offshore support models.\nAbility to participate in on-call and weekend support rotations.\nPreferred Certifications\nInformatica MDM Certification\nInformatica Data Quality Certification\nITIL Foundation Certification\nCloud certifications (AWS, Azure, GCP) preferred\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\nLocation: Noida / Bangalore / Hyderabad (Work from Office)\nRole Type: Applications Support & Maintenance (L2/L3) with Minor Enhancements\nShift: 24x7 Support Rotation (if 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