{"id":2672357,"url":"https://alion.io/job/ntt-data-associate-customer-experience-technical-services-systems-integration-specialist","title":"Associate Customer Experience Technical Services Systems Integration Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":95,"ghost_share":0,"stale_share":0.242,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-23T12:35:23Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Associate Customer experience Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.\nThis role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.\nKey responsibilities:\nLearns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.\nFunctions jointly with the Implementation Engineering team to meet client requirements.\nAction less complex configurations and installations.\nAttend to less complex break/fix events during project lifecycle.\nProvides support and work alongside with Senior Associate/L2 and other senior support engineers.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nDemonstrate solution and service knowledge.\nPossess sound knowledge of CX infrastructure and systems.\nDemonstrate problem analysis and solution formulation skills.\nDemonstrate learning and service orientation.\nDemonstrate excellent attention to detail.\nDemonstrate proactive management.\nDemonstrate the ability to adapt to change and to think innovatively.\nDisplay good verbal and written communication ability.\nDemonstrate the ability to engage with a variety of stakeholders.\nPossess good planning and time management ability.\nDemonstrate the ability to cope under pressure.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or related field.\nRelevant technology certifications such as -\nNICE - NICE Engage NCSE (Support); NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.\nAvaya - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.\nVerint - Workforce Management (WFM); Interactions.\nGenesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.\nGenesy - Level 1 Courses - Genesys Cloud CX Webinar - Genesys Cloud CX Overview; Genesys Cloud CX - Routing; Genesys Cloud CX - Telephony and Systems Basics; Genesys Cloud CX - Recording and Quality Management Basics; Genesys Cloud eLearning Path (QM, Scripting, et al).\nRequired experience:\nEntry level experience in a technical implementation engineering.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.","description_format":"text","description_chars":4533,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:19:50Z"},{"event":"close","at":"2026-10-18T22:03:11Z"},{"event":"reopen","at":"2026-10-19T01:24:23Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.442,"p_room":0.36,"age_days":37,"expected_fill_days":21,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-associate-customer-experience-technical-services-systems-integration-specialist","json_url":"https://alion.io/job/ntt-data-associate-customer-experience-technical-services-systems-integration-specialist.json","meta":{"generated_at":"2026-10-23T17:03:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-associate-customer-experience-technical-services-systems-integration-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-associate-customer-experience-technical-services-systems-integration-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-associate-customer-experience-technical-services-systems-integration-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-associate-customer-experience-technical-services-systems-integration-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-associate-customer-experience-technical-services-systems-integration-specialist"}]}