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Roles & Responsibilities:\n Deliver 3rd level technical support in compliance with customer SLAs\n Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes\n Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks\n Storage Operations based on netapp-nfs\n Package/repository management and OS image maintenance\n Patch Management using BladeLogic Automation\n Server related Monitoring/Alert configuration and rollouts\n Performance tests and analysis\n Root Cause Analysis for customer incidents\n Service/Task documentation, testing, quality management and knowledge transfer\n assist 2nd level technical support in complex tasks\n willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project That is what makes us special:\n Team-oriented corporate culture, collaboration as equals and steady knowledge transfer\n Active participation in shaping your future\n Individually tailored mentoring program\n Sustainable career support with our career model and individual development programs\n International project opportunities and networks\n\nGet empowered by NTT DATA Business Solutions!\n\nWe transform. SAP® solutions into Value\n\nNTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. 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