Call Center Associate

NTT DATA • Data Centers & Colocation • Financial Software & Embedded Finance • 14 days ago
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Salary
≈ $8.5k – $22k per year (Estimated)
Location
In office (Manila)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Sep 27, 2026. NTT DATA scores B on the Alion truth index.

Overview
Company
Impact
Profile match

NTT DATA

NTT DATA is a Tokyo system integrator founded in 1988 that spun out of the data communications arm of NTT. It is one of the largest information technology services firms in the world, building banking, public sector and payment systems and operating global consulting and managed services. The company runs the CAFIS payment network used across Japanese retail and banking.
nttdata.com • HQ: Tokyo, Toyosu, Japan • Health Care • Cybersecurity • Data Centers & Colocation • Information Technology • Managed IT Services (MSP) • Financial Software & Embedded Finance • IT Consulting & Digital Transformation • Systems Integrators • 5000+ employees • Est. 1988
Tech stack of NTT DATA
Backed by Pamlico Capital

Key Responsibilities

  • Act as the first line of support for customer issues and service requests.
  • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.• Accurately document all incidents and actions taken in the ticketing system.
  • Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).
  • Follow scripted resolutions and standard operating procedures from the Knowledge Base.
  • Resolve customer issues within defined SLAs (Service Level Agreements).
  • Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.
  • Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service.
  • Participate in regular training sessions to stay updated on processes, tools, and technologies.
  • Maintain confidentiality and comply with company data protection and security policies.
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