{"id":3946829,"url":"https://alion.io/job/ntt-data-cardiology-application-support-analyst-sme","title":"Cardiology Application Support Analyst / SME","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":92,"open_postings":104,"ghost_share":0,"stale_share":0.51,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-08T21:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-08T21:35:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\n\nWe are seeking an experienced Cardiology Application Support Analyst / SME to provide production support, maintenance, monitoring, and operational support for Cardiology applications. The role will support a portfolio of cardiac service applications including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions, ensuring system availability, timely incident resolution, and adherence to service level agreements (SLAs).\n\nThe ideal candidate will possess strong application support expertise, experience with healthcare systems, and the ability to support both day-to-day operations and project-related initiatives.\n\nKey Responsibilities:\nProvide Level 2 production support for Cardiology applications.\nMonitor interface logs, error logs, and daily system health checks to ensure application availability.\nTroubleshoot and resolve application, interface, and server-related issues.\nSupport incident, problem, and change management processes in accordance with SLAs.\nPerform routine server maintenance, updates, patches, and application upgrades.\nSupport overnight, after-hours, weekend, and on-call production activities as needed.\nCreate and maintain support documentation, runbooks, and knowledge articles.\nCoordinate maintenance activities and support change notification and approval processes.\nDevelop and maintain automation solutions for system monitoring, server health checks, and recurring operational tasks.\nManage small projects and enhancements independently.\nAssist in training, mentoring, and knowledge transfer for new team members and client staff.\nCollaborate with cross-functional teams to ensure timely issue resolution and continuous service improvement.\n\nRequired Skills & Experience:\nExperience supporting healthcare/Cardiology applications such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems.\nStrong production support and incident management experience.\nKnowledge of application monitoring, interface support, and troubleshooting.\nExperience with server maintenance, patching, upgrades, and system health checks.\nUnderstanding of SLA management, change management, and problem management processes.\nExperience with scripting, automation, or process improvement initiatives is preferred.\nStrong analytical, troubleshooting, and communication skills.\nAbility to work independently and support rotational, after-hours, and weekend coverage.\n\nPreferred Qualifications:\nExperience in healthcare IT and clinical application support.\nKnowledge of Cardiology workflows and imaging systems.\nExperience in automation and operational efficiency initiatives.\nPrior experience mentoring team members and supporting knowledge transfer activities.\n\nKey Competencies:\nProduction Support\nIncident & Problem Management\nChange Management\nApplication Monitoring\nServer Maintenance & Patching\nAutomation & Process Improvement\nCustomer Support\nTeam Collaboration\nTechnical Leadership & Training\n\nSupport Coverage: Daytime, after-hours, overnight, and weekend support as part of a rotational support model.\nSkills\nCCW, Cardiology, Healthcare, Incident Management, Lumedx, Muse, Paceart, 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