{"id":2671457,"url":"https://alion.io/job/ntt-data-cardiology-application-support-engineer-l2","title":"Cardiology Application Support Engineer - L2","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68076,"max":118188,"currency":"USD","period":"year","gross":null,"usd_annual":118188},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-25T22:27:08Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-17T06:37:06Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Req ID: 391441\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Cardiology Application Support Engineer - L2 to join our team in Frisco, Texas (US-TX), United States (US).\nWe are seeking an experienced Cardiology Application Support Engineer (L2) to provide advanced support, administration, monitoring, and maintenance for mission-critical cardiology applications and cardiovascular information systems. The role requires expertise in cardiac diagnostic workflows, cardiology imaging platforms, device integrations, interoperability standards, and healthcare application support.\nThe candidate will be responsible for ensuring the availability, performance, and reliability of cardiology systems supporting ECG, Electrophysiology (EP), Catheterization Labs (Cath Lab), telemetry, cardiovascular imaging, and reporting workflows. The role involves close collaboration with clinicians, application vendors, infrastructure teams, and healthcare stakeholders to support patient care operations.\nKey Responsibilities\nIncident & Problem Management\nInvestigate, troubleshoot, and resolve L2 incidents impacting cardiology applications and cardiovascular workflows.\nProvide timely resolution of production issues while meeting defined SLA and operational targets.\nPerform root cause analysis (RCA) for recurring application, integration, and data-related issues.\nLead major incident troubleshooting and coordinate with vendors, infrastructure, and clinical teams for rapid restoration of services.\nIdentify trends and implement preventive measures to improve system stability.\nApplication Monitoring & Maintenance\nMonitor the health, performance, and availability of cardiology applications and interfaces.\nProactively monitor integrations, batch jobs, data synchronization, and device communications.\nPerform routine maintenance activities including:\nApplication health checks\nService monitoring\nPerformance tuning\nPatch validation\nVersion upgrades\nConfiguration management\nEnsure system uptime and business continuity for critical cardiology workflows.\nStakeholder & Vendor Coordination\nServe as the primary liaison between clinical users, business stakeholders, IT teams, and application vendors.\nCoordinate issue escalations and resolution activities with third-party product vendors.\nGather and document enhancement requests and support application optimization initiatives.\nProvide technical guidance and support for regulated healthcare workflows and clinical operations.\nCardiology Domain Responsibilities\nCardiology Informatics & Clinical Workflow Support\nSupport end-to-end cardiac diagnostic workflows including:\nElectrocardiography (ECG/EKG)\nElectrophysiology (EP)\nCardiac Catheterization (Cath Lab)\nEchocardiography\nTelemetry Monitoring\nRemote Cardiac Monitoring\nTroubleshoot workflow issues impacting clinicians, cardiologists, and technicians.\nCardiology Imaging & Connectivity\nSupport cardiology PACS and cardiovascular imaging systems.\nManage DICOM imaging workflows, study acquisition, routing, storage, retrieval, and archiving.\nSupport waveform acquisition and management across cardiology devices.\nTroubleshoot modality connectivity issues and device communication failures.\nEnsure successful ingestion and processing of data from diagnostic devices.\nIntegration & Interoperability\nSupport integration of cardiology applications with:\nElectronic Medical Records (EMR/EHR)\nPACS\nDevice Gateways\nClinical Information Systems\nEnterprise Data Repositories\nTroubleshoot:\nDICOM communications\nHL7 interfaces\nData ingestion issues\nStudy routing failures\nInterface messaging errors\nRequire 5-8 years of relevant experience\nRequired Technical Skills\nCore Healthcare Technologies\nCardiology Information Systems (CIS)\nCardiology PACS\nDICOM\nHL7\nHealthcare Interoperability Standards\nClinical Workflow Management\nApplication Support and Administration\nCardiology Workflow Knowledge\nECG/EKG Workflows\nElectrophysiology (EP) Procedures\nCath Lab Operations\nEchocardiography\nHolter Monitoring\nCardiac Imaging Workflows\nStructured Cardiology Reporting\nInfrastructure & Integration Skills\nWindows Server Administration\nNetworking Fundamentals\nSQL Database Troubleshooting\nInterface Engines\nDICOM Routing\nHL7 Messaging\nApplication Performance Monitoring\nDevice Connectivity Troubleshooting\nPreferred Qualifications\nBachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related discipline.\nExperience supporting enterprise cardiology systems in hospitals, healthcare providers, or integrated delivery networks.\nNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 - 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.\nThis position may also be eligible for incentive compensation based on individual and/or company performance.\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":8031,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:13:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.521,"p_room":0.75,"age_days":21,"expected_fill_days":22,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":118188,"is_top_pay":true},"html_url":"https://alion.io/job/ntt-data-cardiology-application-support-engineer-l2","json_url":"https://alion.io/job/ntt-data-cardiology-application-support-engineer-l2.json","meta":{"generated_at":"2026-10-17T07:14:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-cardiology-application-support-engineer-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-cardiology-application-support-engineer-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-cardiology-application-support-engineer-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-cardiology-application-support-engineer-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-cardiology-application-support-engineer-l2"}]}