{"id":3001455,"url":"https://alion.io/job/ntt-data-centre-deployment-service-delivery-lead-2","title":"Data Centre Deployment &Service Delivery Lead","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":238,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1639},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:20:32Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T03:06:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Senior Team Lead, IT Data Centre Operations is an entry level management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Network Operations Centre that provides remote level I and level II technical support to users worldwide.\nThis role is responsible for the daily monitoring and administration of the NOC and associated team(s), including tier 1 support, client service order ticketing from voicemail, mail, monitored services platform, technician daily / monthly reporting.\nThis entry level people management role is responsible the day-to-day operations of their team(s) and provides guidance and mentorship, whilst fostering a collaborative and high-performing work environment.\nKey responsibilities:\nSupervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC teams and facilitates cross-training and peer mentoring.\nEnsures approved policies, standards and procedures are followed in the NOC.\nOperates as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for personnel if required.\nManage scheduling for Network Operations teams.\nOversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements.\nManages and communicates incidents impacting SLAs.\nResponds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.\nMaintains, develops and improves reporting capabilities in the NOC; makes regular reports to management on compliance with SLA objectives.\nPerforms routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.\nDevelops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.\nProvides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and Client needs.\nLeads, contributes to, and provides technical QA for outage post mortem analysis.\nLeads and participates in technical troubleshooting calls.\nProvides technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability.\nEnsures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.\nManages client operational calls and runs critical incident calls.\n\nTo thrive in this role, you need to have:\nA good understanding of the principles of service support as defined in the ITIL framework.\nWorking knowledge of enterprise ticketing systems.\nKnowledge of Managed Services products within the IT field.\nKnowledge of data center and collocation products and services.\nPossess strong problem solving, conflict resolution and critical thinking skills.\nPossess strong written and verbal communication skills.\nOutstanding customer service and interpersonal skills.\nExcellent telephone manner.\nAbility to work well under pressure.\nFlexible and adaptable to meet the team’s needs.\nProcess driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.\nMust have the ability to work independently and be an effective contributor to a diversified team.\nAcademic qualifications and certifications:\nBachelor’s degree or equivalent in Information Technology or Technology Engineering or related field.\nRelevant certifications such as ITIL, HDI preferred.\nAdditional certifications such as MCSE, RHCE, CCNA, CCDA is beneficial.\nRequired experience:\nDemonstrated experience in managed services or data center services as a provider.\nEntry level direct people management experience gained within a similar type of role.\nDemonstrated experience working in Network Operations or Help Desk environment.\nA baseline technical aptitude in - Help Desk Windows and IP Networking.\nRelevant experience with technologies associated with top call reasons including Active Directory, MS Office suite, Outlook, Windows operating systems, VPN, wireless connectivity, and remote access.\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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