{"id":2483893,"url":"https://alion.io/job/ntt-data-centre-remote-field-service-engineer-l2","title":"Data Centre Remote Field Service Engineer (L2)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":49,"currency":"USD","period":"hour","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-13T23:44:53Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T19:10:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Data Centre Remote Field Service Engineer (L2) is a developing engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.\nThrough pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.\nLocations: 3825 NW ALOCLEK PL, Hillsboro, OR 97124\nKey responsibilities:\nMaintains the support process and ensures that requests for support are handled according to the procedures.\nUses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.\nIdentifies and resolves problems following agreed procedures.\nCarries out agreed maintenance tasks.\nEnsures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.\nPerforms defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.\nAnalyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.\nPrioritizes and diagnoses incidents according to agreed procedures.\nInvestigates causes of incidents and seeks resolution.\nEscalates unresolved incidents and follows up until incident is resolved.\nProvides service recovery, following resolution of incidents.\nDocuments and closes resolved incidents according to agreed procedures.\nMaintains secure, accurate, complete, and current configuration on configuration items (CIs).\nApplies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.\nRemotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.\nMaintains knowledge of specific specialisms, provides detailed advice regarding their application.\nEnsures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.\nProvides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.\nIdentifies problems and errors prior to or when they occur.\nLogs all such incidents in a timely manner with the required level of detail with all the necessary\nCooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.\nTo thrive in this role, you need to have:\nDeveloping knowledge of technical documentation.\nDeveloping knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.\nDeveloping knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc.\nCustomer service orientated and pro-active thinking.\nProblem solver who is highly driven and self-organized.\nGood attention to detail.\nGood analytical and logical thinking.\nExcellent spoken and written communication skills.\nTeam player with the ability to work well with others and in group with colleagues and stakeholders.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or related field.\nProfessional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.\nRequired experience:\nModerate level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.).\nModerate level experience in technical support to clients.\nModerate level experience in diagnosis and troubleshooting.\nModerate level experience providing remote support in Data Center technologies.\nModerate level experience in relevant technology.\nNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $32/hr - $49/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":7330,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-13T23:44:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":true},"html_url":"https://alion.io/job/ntt-data-centre-remote-field-service-engineer-l2","json_url":"https://alion.io/job/ntt-data-centre-remote-field-service-engineer-l2.json","meta":{"generated_at":"2026-10-14T22:43:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-centre-remote-field-service-engineer-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-centre-remote-field-service-engineer-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-centre-remote-field-service-engineer-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-centre-remote-field-service-engineer-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-centre-remote-field-service-engineer-l2"}]}