{"id":2181743,"url":"https://alion.io/job/ntt-data-client-success-manager-3","title":"Client Success Manager","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.708,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:09:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T01:14:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Make an impact at NTT Global Data Centers\nJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.\nYour role at a glance\nThe Client Success Specialist is a seasoned subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the company.This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients this role drives client-facing activity through the company's Client Success Management Charters of Adoption, Expansion and Renewal.\nActing as the clients’ trusted advisor they help the client realize value from their relationship with the company and ensure the client’s relationship experience is a positive one.\nThis role works in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.\nWhat we are looking for\nKey Roles and Responsibilities:Client Nurture / Relationship\nDevelop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT\nEnsure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT)\nAct as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT\nAdoption Charter\nEnsure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)\nProactively help the client to realise demonstrable value from the Offers and meet their original business (procurement) objectives\nExpansion Charter\nDrive up-sell of existing Offers/services and close the deals to achieve revenue targets\nIdentify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities\nRenewal Charter\nDemonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal\nMinimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process\nClient Success Practice\nBe an active member of the Regional and Global CS Management practice(including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community)\nResponsible for Data Quality Management within own client portfolio\nBuild and maintain Client Success Management skills and operating knowledge\nBuild and maintain an up-to-date knowledge of NTT’s Offers\nKnowledge, Skills and Attributes:\nExcellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level\nBasic account planning and stakeholder mapping and management techniques\nAbility to interpret a client’s business strategy / plans and understand opportunities for NTT solutions/services\nKnowledge of NTT’s Offers and services, including the core functionality and features, linkage within NTT’s service portfolio, pricing structures, client benefits\nAbility to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight NTT’s expertise and differentiated offerings and position NTT’s “partnership” offerings with the client\nStrong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals\nAbility to execute on-time renewals with minimum volume or price churn\nStrong knowledge and understanding of IT service environment, service operations and ITIL practices\nUnderstanding of NTT’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.\nUnderstanding of NTT’s billing processes and client invoicing linked to contracted services\nUnderstanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.\nUnderstanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange\nAcademic Qualifications and Certifications:\nTypically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience\nCertification and working knowledge of ITIL practices\nAdditional relevant vendor certifications would be advantageous\nRequired Experience:\nSeasoned experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment.\nSeasoned subject matter and services product expertise within sales and operations\nWho we are\nAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.","description_format":"text","description_chars":5776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-09T15:09:31Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":41,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-client-success-manager-3","json_url":"https://alion.io/job/ntt-data-client-success-manager-3.json","meta":{"generated_at":"2026-10-13T08:55:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-client-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-client-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-client-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-client-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-client-success-manager-3"}]}