{"id":2671007,"url":"https://alion.io/job/ntt-data-customer-care-associate-3","title":"Customer Care Associate","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-20T00:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-16T09:39:49Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Req ID: 353016\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Customer Care Associate to join our team.\nCustomer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.\n**Must Live in Continental United States**\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.\nPay for this role is $19.00hr\nThe required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.\nBasic Qualifications:\n1 year experience (WAH) remote customer service\n1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications\nMinimum High school diploma or GED.\nResponsibilities:\nPrevious life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.\nProviding front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.\nEnsuring customer satisfaction (CSAT) and strive to meet service metrics.\nDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.\nA typical day will likely involve fielding between 75 to 100 calls.\nCommunicating effectively and professionally with both internal and external customers to resolve questions and issues.\nCollaborating with management or other team members as appropriate to proactively address service issues and concerns.\nAttention to detail, accuracy, and accountability for your work product.\nDesignated quiet area to complete calls while working from home\nNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process\n*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.\nMust Pass Drug screen\nMust Pass a background check with Education check and employment verification check.\nRemote Working and Technology Requirements\nTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.\nTechnology\nNTT DATA will provide a computer and headset for remote work.\nEmployees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.\nFailure to return equipment may result in collection actions and/or other consequences.\nIndividuals must provide their own high speed internet access with speeds at or above 50 Mbps.\nA hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.\nTechnical Performance and Issue Tracking\nManagement monitors all technical issues and agent downtime. Consistent availability is critical to business operations.\nRemote employees must adhere to all technical support procedures and protocols.\nChronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.\nRemote Workspace\nRemote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.\nEmployees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.\nThe workspace must be a permanent, unencumbered location used daily for work.\nEmployees must work with minimal distractions that do not interfere with business operations or service delivery.\nIdeally, the workspace is isolated from other household members and used exclusively for job duties.\nBackground noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.\nEmployees must work from the same location consistently unless prior approval is obtained.\nIf a change in work location is necessary:\nThe new location must meet all Remote Workspace and Technology Requirements.\nNotification to NTT DATA Management is required before relocating\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":7528,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:09:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.55,"age_days":26,"expected_fill_days":25,"reasons":["conf:1","stale_co","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-customer-care-associate-3","json_url":"https://alion.io/job/ntt-data-customer-care-associate-3.json","meta":{"generated_at":"2026-10-16T10:25:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-customer-care-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-customer-care-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-customer-care-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-customer-care-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-customer-care-associate-3"}]}