{"id":2994331,"url":"https://alion.io/job/ntt-data-customer-care-specialist","title":"Customer Care Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":98,"open_postings":88,"ghost_share":0,"stale_share":0.261,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"VirtualBox","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-17T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-25T09:01:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.\nProvide 2nd line support globally for F&B Hospitality applications. Primarily will be supporting Simphony POS systems, PAYMENTS and Oracle Hospitality Reporting and Analytics but will also need to be familiar with the systems that it works with (RES 3700, e7, 9700).\nSetup labs for testing and reproducing issues / defects.\nEnsure familiarity with new releases as they become available.\nBe familiar with and implement the latest configuration, installation, training and support standards and procedures.\nAssist in training and supporting new staff on the MICROS product suites and associated interfaces.\nLiaise with domain authorities in Sustained Engineering, R&D and Cloud Operations.\nWork with the customers to ensure that contractual service expectations are exceeded.\nPerform other duties as requested or as deemed appropriate by the management.\nIn this role, your main focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical matters regarding the use of and fix for our Electronic Support Services. As a main point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be \"proactively responsible\" for support for our top revenue and strategic customers.\nYou'll need to be:\nRequired to read, write, and speak the following languages - English\nWilling to work overtime and holidays as requested.\nWilling to work with a wide variety of customers.\nWhat we Like to see:\nMinimum 2-3 years’ experience installing/configuring/supporting/administering Micros F&B management software products (Reporting and Analytics, RES 3700, Simphony, PAYMENTS).\nExperience / understanding of working in a data center.\nDegree or equivalent experience in a technical field.\nKnowledge of food and beverage management procedures.\nMinimum two years’ F&B experience.\nPrevious experience in supporting alternative hospitality software products.\nWhat we LOVE to see:\n2+ years database experience (Oracle, MySQL) - Should be confident in writing / reading complex SQL queries and update statements.\nWorking knowledge of Networks, PCs and resolving installation issues\nExperience working with virtual machines (VMWare, Oracle Virtualbox)\nFamiliarity of current operating systems.\nPrevious technical support or help desk experience\nGood interpersonal skills\nCustomer focused demeanor\nKnowledge of common help desk and ticketing solutions\nExperience working with multi-functional teams","description_format":"text","description_chars":3479,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-21T10:41:34Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":8,"expected_fill_days":19,"reasons":["conf:0","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-customer-care-specialist","json_url":"https://alion.io/job/ntt-data-customer-care-specialist.json","meta":{"generated_at":"2026-10-25T10:50:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-customer-care-specialist"}]}