{"id":2672790,"url":"https://alion.io/job/ntt-data-customer-experience-analyst","title":"Customer Experience Analyst","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1536},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-16T18:19:10Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"NTT Data somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad.\n¿Nuestra misión? Ofrecer soluciones tecnológicas, de negocio, estrategia, desarrollo y mantenimiento de aplicaciones, siendo un referente en consultoría. Todo gracias a la colaboración entre equipos, la calidad humana de nuestra gente y a que no nos\nconformamos con lo establecido, buscamos siempre la innovación que nos acerca al futuro.\nNuestra esencia nos ha llevado a la vanguardia de la tecnología, a romper paradigmas y a brindar las soluciones que realmente se corresponden a las necesidades de cada cliente.\nNuestro talento nos ha hecho poder decir con orgullo que somos una de las 6 empresas TOP de tecnologías en el mundo.\nEn el marco de nuestros proyectos en entorno aeroportuario, estamos buscando incorporar un perfil técnico orientado a Customer Experience y análisis de datos, que nos ayude a seguir evolucionando la gestión y el tratamiento de la información derivada de las reclamaciones de los viajeros.\n¿Qué buscamos?\nUn/a profesional con entre 2 y 3 años de experiencia, con capacidad para combinar visión de negocio y análisis de datos, aportando insights que mejoren la experiencia del cliente.\nFunciones principales:\nAnálisis de datos derivados de la gestión de reclamaciones y experiencia del cliente\nElaboración de informes y dashboards (Power BI u otras herramientas BI)\nIdentificación de tendencias, patrones y oportunidades de mejora\nSoporte a la toma de decisiones mediante insights accionables\nColaboración con equipos operativos y de negocio en la mejora continua de procesos\nRequisitos:\nTitulación universitaria\nExperiencia de 2-3 años en análisis de datos aplicado a experiencia de cliente\nManejo de herramientas de análisis y visualización (Power BI, Excel avanzado, etc.)\nValorable conocimiento de SQL u otras herramientas de tratamiento de datos\nMuy valorable experiencia en sectores como transporte, turismo, logística o retail\nImprescindible catalán C2 e inglés intermedio.\n¿Qué ofrecemos?:\nProyecto en un entorno dinámico y de alto impacto (sector aeroportuario)\nPosibilidad de trabajar con datos reales de cliente y contribuir a mejorar su experiencia\nIntegración en un 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