{"id":2672369,"url":"https://alion.io/job/ntt-data-customer-service-associate","title":"Customer Service Associate","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-16T09:39:49Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Req ID: 56611\nNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Customer Service Associate to join our team.\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.\nPay for this role is $15.50hr\nBasic Qualifications:\n6 Months experience in an office environment\n6 Months experience using a computer with Microsoft Windows PC applications\n6 Months of Work from home enciroment\nHigh school diploma or GED Preferences.\nResponsibilities:\nPrevious insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims\nDesignated quiet area to complete calls while working from home\nProviding front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.\nEnsuring customer satisfaction and strive to meet service standards.\nA typical day will likely involve fielding between 75 to 100 calls.\nCommunicating effectively and professionally with both internal and external customers to resolve questions and issues.\nDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.\nCollaborating with management or other team members as appropriate to proactively address service issues and concerns.\n6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product.\n6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.\nNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process\n*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.\nMust Pass Drug screen\nMust Pass a background check with Education check and employment verification check.\nRequired schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required\nRemote Working and Technology Requirements\nTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.\nTechnology\nNTT DATA will provide a computer and headset for remote work.\nEmployees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.\nFailure to return equipment may result in collection actions and/or other consequences.\nIndividuals must provide their own high speed internet access with speeds at or above 50 Mbps.\nA hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.\nTechnical Performance and Issue Tracking\nManagement monitors all technical issues and agent downtime. Consistent availability is critical to business operations.\nRemote employees must adhere to all technical support procedures and protocols.\nChronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.\nRemote Workspace\nRemote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.\nEmployees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.\nThe workspace must be a permanent, unencumbered location used daily for work.\nEmployees must work with minimal distractions that do not interfere with business operations or service delivery.\nIdeally, the workspace is isolated from other household members and used exclusively for job duties.\nBackground noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.\nEmployees must work from the same location consistently unless prior approval is obtained.\nIf a change in work location is necessary:\nThe new location must meet all Remote Workspace and Technology Requirements.\nNotification to NTT DATA Management is required before relocating\nAbout NTT DATA Services\nNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.\nNTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. 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