{"id":2672918,"url":"https://alion.io/job/ntt-data-epg-support-engineer","title":"EPG Support Engineer","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65200,"max":97800,"currency":"USD","period":"year","gross":null,"usd_annual":97800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"AppDynamics","optional":true},{"name":"Datadog","optional":true},{"name":"Java","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:33:59Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T16:06:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Req ID: 393391\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a EPG Support Engineer to join our team in Atlanta, Georgia (US-GA), United States (US).\nJob Function/ Day to Day\nProvide Tier 3 engineering support for complex application, integration, and production issues across EPG payment platforms.\nInvestigate and troubleshoot complex application, integration, transaction-processing, and production-support issues.\nPerform detailed root cause analysis (RCA) using application logs, transaction data, system diagnostics, source code, and application/configuration information.\nAnalyze and validate suspected software defects and coordinate handoff to the appropriate engineering team for remediation.\nDetermine whether production issues are caused by:Application defects\nConfiguration issues\nSystem integrations\nInfrastructure dependencies\nData-quality issues\nThird-party systems\nOperational processes\n\nCoordinate complex technical investigations across Application Support, Engineering, DevOps, Product, and other partner teams to establish ownership and drive timely resolution.\nProvide technical guidance, temporary workarounds, mitigation strategies, and recommendations for customer-impacting and production issues.\nDocument technical findings, issue ownership, root causes, decisions, actions, and status updates in approved tracking and incident-management systems.\nParticipate in release validation and operational-readiness activities where application or platform expertise is required.\nAnalyze recurring production and application issues to identify opportunities for permanent remediation and service improvement.\nDevelop and maintain runbooks, knowledge articles, troubleshooting guides, and operational documentation.\nContribute to technical training, knowledge sharing, automation, and process-improvement initiatives across support and engineering teams.\nWork collaboratively with engineering and operations teams to improve application stability, supportability, and production reliability.\nRequired Qualifications\n3+ years of experience in software engineering, application support, production support, application operations, or a closely related technical discipline.\nDemonstrated experience troubleshooting enterprise applications in distributed environments.\nStrong experience investigating application and production issues using logs, transaction data, diagnostics, configuration information, and other technical artifacts.\nUnderstanding of incident management, problem management, and change-management practices.\nStrong analytical and structured problem-solving capability, with the ability to isolate complex issues and determine appropriate ownership.\nStrong written communication skills with the ability to clearly document technical findings, incident status, root causes, and resolution actions.\nDemonstrated ability to collaborate effectively across Application Support, Engineering, DevOps, Product, infrastructure, and other cross-functional teams.\nAbility to operate effectively in customer- and service-focused production environments where timely incident resolution and accurate communication are critical.\nPreferred Qualifications.\nExperience with code-level troubleshooting and software-defect analysis.\nWorking knowledge of relational databases and SQL, including the ability to analyze application and transactional data during troubleshooting.\nKnowledge of APIs, web services, and system integrations used within distributed enterprise environments.\nFamiliarity with Java or another object-oriented programming language.\nExperience using monitoring and observability tools such as:Splunk\nAppDynamics\nELK\nDatadog\nSimilar enterprise monitoring platforms\n\nFamiliarity with Jira and ServiceNow for incident, defect, problem, or work-item tracking.\nWorking knowledge of Linux environments and related application-support activities.\nFamiliarity with release-management and production-deployment processes.\nExperience supporting payment processing, financial-services, or transaction-based platforms.\nExperience contributing to runbooks, knowledge management, training, automation, and continuous-improvement initiatives.\nKey Competencies\nTechnical troubleshooting and analysis\nRoot cause analysis\nProduction and incident support\nCross-functional collaboration\nIncident, problem, and change management\nDefect identification and escalation\nDocumentation and knowledge sharing\nOperational readiness\nContinuous improvement\nCustomer and service focus\nNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $65,200.00 to $97,800.00. This range reflects the minimum and maximum target compensation for the position across all US locations.\nActual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits\n#LI-NorthAmerica\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":8106,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:25:42Z"},{"event":"close","at":"2026-10-17T12:55:39Z"},{"event":"reopen","at":"2026-10-17T16:06:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":97800,"is_top_pay":true},"html_url":"https://alion.io/job/ntt-data-epg-support-engineer","json_url":"https://alion.io/job/ntt-data-epg-support-engineer.json","meta":{"generated_at":"2026-10-17T18:05:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-epg-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-epg-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-epg-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-epg-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-epg-support-engineer"}]}