{"id":2994805,"url":"https://alion.io/job/ntt-data-erp-senior-specialist-2","title":"ERP Senior Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":94,"open_postings":105,"ghost_share":0,"stale_share":0.229,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":63},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Shift-Left Security","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T11:00:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Req ID: 379740\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a ERP Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).\nJob Description - UKG Functional Consultant - AMS\nRole: UKG Functional Consultant\nExperience: 8+ Years\nLocations: Bengaluru / Hyderabad / Noida\nWork Model: Work from Office - 5 Days a Week\nEngagement: Application Management Services (AMS)\nRole Summary\nWe are seeking an experienced UKG Functional Consultant with 8+ years of hands-on experience in UKG Workforce Management solutions to support an enterprise AMS engagement.\nThe consultant will play a key role across transition, knowledge acquisition, stabilization, steady-state support, and continuous improvement. The role requires strong UKG functional expertise, production support experience, business process understanding, and the ability to collaborate effectively with business, HR, Payroll, IT, and technical teams.\nThe successful candidate will be responsible for ensuring stable application operations, resolving complex functional issues, supporting business-critical workforce and payroll processes, delivering enhancements, and proactively identifying opportunities for service and process improvement.\nKey Responsibilities\nTransition & Knowledge Acquisition\nParticipate actively in transition and knowledge transfer sessions with incumbent teams, business SMEs, and application owners.\n\nUnderstand the existing UKG landscape, business processes, configurations, interfaces, integrations, customizations, and dependencies.\n\nReview and validate SOPs, runbooks, knowledge articles, configuration documentation, known-error databases, and operational procedures.\n\nPerform reverse knowledge transfer and demonstrate readiness for independent application support.\n\nIdentify knowledge gaps, operational risks, dependencies, and documentation gaps during transition.\n\nSupport service readiness and transition-to-steady-state activities.\n\nSteady-State Functional Support\nProvide L2/L3 functional support for UKG Workforce Management applications.\n\nAnalyze, troubleshoot, and resolve functional incidents and service requests within agreed SLAs.\n\nSupport business-critical processes related to timekeeping, scheduling, attendance, accruals, leave, and payroll.\n\nInvestigate complex production issues and collaborate with technical teams and UKG/vendor support where required.\n\nPerform Root Cause Analysis (RCA) for recurring and high-impact incidents and recommend permanent corrective actions.\n\nSupport incident, problem, change, release, and knowledge management processes.\n\nMaintain accurate ticket updates and ensure timely communication with business stakeholders.\n\nUKG Functional Expertise\nStrong hands-on experience in relevant UKG modules and capabilities, including:\nTime & Attendance / Timekeeping\n\nScheduling / Advanced Scheduling\n\nAccruals\n\nLeave and Absence Management\n\nAttendance\n\nPay Rules and Work Rules\n\nLabor Levels and Labor Tracking\n\nHoliday and Overtime Rules\n\nEmployee and Organizational Setup\n\nTimecard and Payroll Processing\n\nWorkforce Management business processes\n\nExperience with UKG Pro Workforce Management (UKG Dimensions) and/or UKG Workforce Central is highly desirable.\nConfiguration & Enhancements\nAnalyze business requirements and translate them into UKG functional solutions.\n\nConfigure and maintain pay rules, work rules, accrual policies, schedules, attendance rules, and related functional components.\n\nPerform impact analysis for configuration changes and enhancements.\n\nPrepare functional specifications and configuration documentation.\n\nCoordinate with technical teams for integrations and technically dependent enhancements.\n\nSupport minor enhancements and continuous improvement initiatives through the complete change lifecycle.\n\nTesting & Release Support\nPrepare functional test scenarios and test cases.\n\nPerform functional, regression, integration, and post-deployment validation.\n\nSupport SIT and UAT and coordinate defect resolution.\n\nValidate production changes following releases and deployments.\n\nSupport UKG patches, releases, upgrades, and platform changes from a functional perspective.\n\nPayroll & Business-Critical Support\nSupport payroll-critical UKG processes, including timecard validation, approvals, pay-rule processing, accruals, and payroll interfaces.\n\nInvestigate and resolve timekeeping and payroll-impacting issues within critical timelines.\n\nCoordinate with HR, Payroll, Operations, and technical teams during business-critical processing windows.\n\nContinuous Improvement\nAnalyze incident trends and identify opportunities to reduce recurring issues.\n\nRecommend configuration, process, and operational improvements.\n\nIdentify opportunities for automation, ticket reduction, shift-left, and self-service.\n\nImprove knowledge articles, SOPs, troubleshooting guides, and support documentation.\n\nContribute to service improvement plans and operational excellence initiatives.\n\nGovernance & Stakeholder Management\nParticipate in operational reviews and service governance meetings.\n\nProvide clear updates on incidents, problems, changes, risks, and enhancements.\n\nWork closely with business users, HR, Payroll, IT teams, and other application support teams.\n\nEnsure adherence to agreed SLA/KPI and service management processes.\n\nRequired Skills & Experience\n8+ years of relevant experience in UKG/Kronos Workforce Management.\n\nStrong functional expertise in UKG Workforce Management business processes.\n\nProven experience in enterprise production support / AMS engagements.\n\nHands-on experience in UKG configuration and troubleshooting.\n\nStrong understanding of Time & Attendance, Scheduling, Accruals, and Payroll-related processes.\n\nExperience handling P1/P2 and other business-critical production incidents.\n\nGood understanding of ITIL processes, including Incident, Problem, Change, Release, and Knowledge Management.\n\nStrong analytical and root-cause analysis skills.\n\nAbility to work independently and manage multiple priorities.\n\nStrong written and verbal communication skills.\n\nStrong stakeholder and customer management capabilities.\n\nPreferred Skills\nUKG certification(s).\n\nExperience with UKG Pro Workforce Management / UKG Dimensions.\n\nExperience with UKG Workforce Central.\n\nExperience supporting global or large-scale UKG environments.\n\nITIL certification.\n\nExperience with ServiceNow or similar ITSM platforms.\n\nExposure to Agile delivery methodologies.\n\nAdditional Requirements\nMust be willing to work from the office 5 days a week.\n\nMust be able to work from Bengaluru, Noida, or Hyderabad.\n\nMust be flexible to support business-critical activities outside regular business hours when required.\n\nFlexibility is required for payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events.\n\nMay be required to participate in planned weekend or extended-hours support based on business needs.\n\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":9662,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-21T10:47:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-erp-senior-specialist-2","json_url":"https://alion.io/job/ntt-data-erp-senior-specialist-2.json","meta":{"generated_at":"2026-10-22T11:39:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9696,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-erp-senior-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-erp-senior-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-erp-senior-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-erp-senior-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-erp-senior-specialist-2"}]}