{"id":4004245,"url":"https://alion.io/job/ntt-data-field-tech-supervisor-3","title":"Field Tech Supervisor","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0,"stale_share":0.486,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":79200,"max":118800,"currency":"USD","period":"year","gross":null,"usd_annual":118800},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Outlook","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-11-09T23:53:27Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:05:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Req ID: 379459\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Field Tech Supervisor to join our team in Sliver Spring, Maryland (US-MD), United States (US).\nThis Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.\nKey Responsibilities:\nResponsible for onsite quality assurance, technical field training, and SME support \nCoordinates with Client Engineering Team on all technical / environmental updates \nPerforms complex field jobs\nPrioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements\nProvides daily direction to Regional Field Service Team\nAssess the Technical Capabilities of Field Service Team and makes pertinent recommendations\nConducts Training Sessions to maintain technical staff capabilities\nUtilizes ITIL standards for Incident, request, configuration, change and problem management\nWorks with the service management and delivery manger team for continuous improvement\nKnowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets\nParticipates in IT class when necessary for troubleshooting technical issues that NTTD supports\nHandles escalations from NTTD team members and Intermediates brought to lead technician for resolution\nProvide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians\nAnalyzes moderately complex to complex problems and takes corrective action \nParticipate in all compatibility testing prior to rollout of any new image\nProvide cross training and knowledge transfer amongst team members\nAssist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes\nAccessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket\nBasic Qualifications\n4+ years experience of combination of deskside support and lead experience\n4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems\nHighly Preferred Skills and Experience:\nLeadership experience - Must be able to mentor and lead a team of 10 to 14 techniciansPerformance management ( individual and team based metrics)\nOperation management\nEffective Team Training\n\nPrefer someone with ITIL certification or previous ITIL training\nHands on Desktop / Technical support background\nBasic network troubleshooting skills and understanding of TCP/IP\nNetwork printer configuration and troubleshooting skills\nFamiliarity with Active Directory services\nExperience with remote access and client workstation support\nExperience with IT Field Services tools\nKnowledgeable and the ability to support MS Windows 7 and 8 operating systems\nKnowledgeable in supporting MS Office Suite and Outlook\nStrong customer service, written and verbal communication, documentation, and telephone skills\nMust be able to communicate ideas and potential solutions to the team\nAbility to communicate complex issues or strategic information in a customer friendly manner\nNTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. \n\nThis position may also be eligible for incentive compensation based on individual and/or company performance. \n\nThis position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":6938,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":10,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-10T06:05:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-10T06:59:28Z"},"pay":{"stated_usd_annual":118800,"is_top_pay":true},"html_url":"https://alion.io/job/ntt-data-field-tech-supervisor-3","json_url":"https://alion.io/job/ntt-data-field-tech-supervisor-3.json","meta":{"generated_at":"2026-11-10T06:59:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-field-tech-supervisor-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-field-tech-supervisor-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-field-tech-supervisor-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-field-tech-supervisor-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-field-tech-supervisor-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4004245}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4004245},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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