{"id":3616420,"url":"https://alion.io/job/ntt-data-hr-operations-admin-senior-specialist","title":"HR Operations & Admin Senior Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0,"stale_share":0.486,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-02T10:33:08Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T13:51:16Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Req ID: 395368\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a HR Operations & Admin Senior Specialist to join our team in NCR/Gurugram, Haryāna (IN-HR), India (IN).\nRole Summary\nWe are seeking an experienced HR Operations & Admin Senior Specialist with 9-12 years of relevant experience to support and enhance global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.\nThe ideal candidate will:\nPlay a key role in driving operational governance, service excellence, and continuous improvement across Global HR Shared Services operations.\nServe as a trusted advisor and functional expert for Hire-to-Retire (H2R) processes, promoting standardization, automation, compliance, and a consistent employee experience across multiple geographies.\nPartner with HR leadership, COEs, HR Business Partners, Payroll, Finance, IT, Legal, and external vendors to enable efficient HR service delivery, operational scalability, process improvement, and effective governance.\nKey Responsibilities\nAct as a senior subject matter expert (SME) and escalation point for complex global HR operations and employee lifecycle matters.\nDrive operational excellence, service quality, process consistency, and adherence to agreed service standards across shared services.\nPartner with HR leadership and key stakeholders to translate business requirements into practical service delivery improvements.\nEnsure accurate and timely execution of employee lifecycle transactions across supported countries, in line with defined SLAs and controls.\nEnsure compliance with global and local HR policies, procedures, data privacy requirements, and applicable regulatory standards.\nEstablish, monitor, and analyze HR Shared Services KPIs, SLAs, quality measures, and operational performance trends.\nLead governance reviews, operational audits, and service improvement initiatives, and follow through on agreed actions.\nIdentify operational risks, recurring issues, and control gaps, and implement appropriate mitigation and corrective actions.\nDrive service quality improvements through process reviews, root-cause analysis, and preventive actions.\nLead or support HR system enhancements, user acceptance testing (UAT), change readiness, and technology adoption initiatives.\nDrive automation, workflow optimization, and self-service opportunities to improve efficiency and employee experience.\nMaintain and improve process documentation, SOPs, knowledge articles, and operational controls to support consistent service delivery.\nDevelop and analyze HR operational dashboards and management reporting to provide actionable insights.\nPromote and embed best practices across shared services operations.\nSupport a culture of continuous learning, accountability, and customer-centric service delivery.\nFacilitate training, coaching, and knowledge-transfer activities for global teams.\nSkills and Experience\nWe are seeking candidates with 9-12 years of relevant experience and strong hands-on expertise in Global HR Shared Services. The ideal candidate should possess:\nStrong functional expertise in Hire-to-Retire (H2R) processes.\nAdvanced knowledge of HR operations, employee lifecycle management, and HR administration.\nExperience working with enterprise HR platforms, HR case management systems, workflow tools, and employee self-service environments.\nStrong stakeholder management and communication skills, with the ability to engage effectively across multiple levels of a global organization.\nStrong reporting and data analytics capabilities, with advanced proficiency in Microsoft Excel and experience with Power BI or similar reporting tools.\nAbility to manage multiple priorities in a dynamic environment, with a process-oriented mindset and strong attention to detail.\nStrong project management skills and the ability to lead process improvement and change initiatives.\nProven ability to work cross-functionally and influence outcomes across geographies and functions.\nStrong problem-solving and decision-making skills.\nAbility to operate effectively in a fast-paced, matrixed global environment.\nPreferred Qualifications and Experience\nGraduate or postgraduate qualification in Human Resources, Business Administration, or a related discipline from a recognized university.\nCandidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.\nPrior experience in a Global HR Operations or Shared Services role.\nPrior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.\nPrior experience in HR master data maintenance or employee lifecycle administration using SuccessFactors, SAP, or comparable HR platforms.\nRelevant certification(s) in HR, HR operations, project management, change management, or related disciplines would be an advantage.\nWorking Hours\nThis is an office-based position requiring attendance Monday through Friday. \nWorking hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.\nThe selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":7872,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-02T16:36:49Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":0.9,"age_days":6,"expected_fill_days":18,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-hr-operations-admin-senior-specialist","json_url":"https://alion.io/job/ntt-data-hr-operations-admin-senior-specialist.json","meta":{"generated_at":"2026-11-09T17:08:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-hr-operations-admin-senior-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-hr-operations-admin-senior-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-hr-operations-admin-senior-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-hr-operations-admin-senior-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-hr-operations-admin-senior-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3616420}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3616420},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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