{"id":2671065,"url":"https://alion.io/job/ntt-data-it-associate-director-full-time","title":"IT Associate Director - Full Time","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-26T00:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-16T04:27:16Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Req ID: 369881\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a IT Associate Director - Full Time to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).\nGeneral Duties and Responsibilities:\nIn these roles you will be responsible for:\nResponsible for SLA’s & KPI’s\nResponsible for customer/stakeholder relationship management.\nAnalyze the problem with the team and counterparts and suggest a solution\nResponsible for Service Improvement plans and Continuous improvement plans.\nResponsible for Cost Savings and Productivity Improvement initiatives\nParticipate in business/people related projects\nDemonstrates exceptional organizational skills.\nDemonstrates ability and success working in a team environment.\nExhibits passion and alignment with our vision, values & operating principles.\nProvide cross functional support\nManaging 24x7 Operations\nResponsible for the performance of the teams, team leads\nResponsible in terms of best practice sharing, team building exercises, guidance and mentoring team member\nResponsible for upskilling / cross skilling team members\nPeople attrition management.\nRequirements for this role include:\nMust have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.\nSound Industry Domain Knowledge\nStrong Communication & Presentation skills\nPeople Management skills\nStakeholder management.\nBudget / Cost pyramid management\nTransition management\nProject management\nExceptional listening abilities and detail oriented\nDemonstrates the ability to multi-task.\nAbility to work in heterogeneous environment\nPossesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.\nProvides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.\nWork is guided by operational and project objectives.\nSets and communicates clear expectations for work outcomes and manages performance.\nFirst-level leader of non-exempt, exempt and first- level Supervisors.\nProvides guidance and recommendations that drive results to improve business processes and client service delivery.\nManages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.\nMay lead cross functional projects or processes.\nTypically requires 8-10 years relevant experience. Includes 1-3 years managerial/ leadership experience.\nGraduate degree preferred.\nExperienced leadership and team building skills.\nExperienced project management skills.\nModerate knowledge of product lines, technical knowledge.\nStrong client service skills.\nExperienced in developing and leading a team to deliver key business results.\nPreferences: - Optional (nice-to-have’s)\n- ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":5565,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:09:52Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.607,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-it-associate-director-full-time","json_url":"https://alion.io/job/ntt-data-it-associate-director-full-time.json","meta":{"generated_at":"2026-10-16T08:51:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-it-associate-director-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-it-associate-director-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-it-associate-director-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-it-associate-director-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-it-associate-director-full-time"}]}