{"id":2671472,"url":"https://alion.io/job/ntt-data-lead-service-ux-designer","title":"Lead Service & UX Designer","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":95,"ghost_share":0,"stale_share":0.242,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-13T00:00:00Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-10-23T17:34:06Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"The team you'll be working with:\nLead Service & UX Designer - Tangity - Part of NTT DATA\nLead Service Designer\nAs a Lead Service Designer with UX ability, you will help to further develop our Customer Experience and Service Design capabilities, into a core offering that will place us firmly in the first tier of providers in these areas.\nYou will collaborate with our Tangity Leadership, Design team, NTT Data Client Services and PM’s and with our consulting colleagues in NTT DATA. To shape proposals and engagements and will work closely with best-in-class experience design and technology teams to deliver innovative employee, customer and user experiences. As a hands-on practitioner and coach, you will develop compelling and well-thought-out design solutions and will be comfortable with the full process of design research through to sketching and wireframing concepts.\nWhat you'll be doing:\nAn expert in Service Design with strong UX ability.\nA strategic and creative thinker, that can solve complex business challenges and is able to inspire team members and clients with compelling, well-thought-out design solutions.\nUnderstanding of the end-to-end digital product lifecycle - from design, to development, to monitoring and improvement - and expertise in collaborating with all the related professional roles\nA systemic thinker that carries the Service Design mindset around with them, applying methods and tools to navigate through a problem, to get to the right solutions.\nExperience leading client engagements with senior stakeholders or with small teams as part of a larger programmes\nExpertise in planning and conducting customer research and collaborative workshop activities that help shape and define consumer-facing experiences. From higher level for senior stakeholders and to zoom in at a practioner level.\nProficient in synthesising quantitative data from multiple sources to identify opportunities and translate into delivery ready requirements\nStrength in understanding quant data to feed requirements and define appropriate KPis for business, operational and user experience metrics of success.\nFirst-class visual and verbal storyteller with strong analytical skills. Able to eloquently articulate strategy, concepts and rationale\nEnthusiasm for digital design best practices, new interaction models, design standards and emerging technologies.\nConfidence in advocating for user centred design’s value to non designers and senior stakeholders.\nCuriosity of how generative and agentic AI can reshape services and experiences, including where AI can create value and where human judgement should remain.\nExpertise designing human-AI interactions, and prototyping and testing AI-enabled concepts, including how to work with product, data and engineering teams to make them feasible.\nResponsibilities\nBe a consultant to drive change with stakeholders in the project whilst being a practioner to help guide the team and deliver the work.\nYou will lead projects with senior stakeholders combining service design, user research, analytics and product design. Including shaping project plans, client workshops, senior level client engagement, user research synthesis, mapping service blueprints, data analysis and KPi definitions for delivery ready roadmaps and requirements.\nEnsure the work is grounded in a deep and contextual understanding of what matters to the people we are designing for.\nYou will bring a human-centred perspective to AI-enabled transformation, designing for AI by shaping AI-enabled and agentic systems around human needs, behaviours and expectations, while designing with AI by using it to enhance and evolve the design process itself.\nManage design research relationships with partners and clients, and or work alongside our own research team.\nManage all service design activities at the project level.\nEvolve and innovate the Service Design practice, bring in new learnings and creating new methods and ways or working.\nGive effective feedback and direction to more junior members of the team. Accurately assess own performance and that of more junior team members.\nBe a Tangity/NTT DATA Design ambassador, attending and helping to plan studio and community events, workshops, and internal initiatives.\nInterest and participation in professional industry groups, conferences, and publications.\nWhat experience you'll bring:\nMinimum 8+ years of experience across varied users, business problems, and devices.\nService designer as core with skills/ability in UX\nAbility to lead projects with multiple designers.\nDemonstrate experience in coaching and growing more junior members of the team\nWho you are\nYou are equal parts explorer, thinker, facilitator and craftsperson. You are a champion for user- and customer-centric design principles and goals, and you love a challenge.\nYou have excellent written and verbal communication skills, are confident and engaging in front of clients, a natural listener, and have an uncanny ability to think on your feet and to ask the right question.\nYou can naturally get your head round complex domains quickly, and articulate complex ideas succinctly and clearly.\nYou have a deep understanding of, and fascination with what makes people tick, and an innate desire to solve for their needs.\nYou’re able to think logically and to apply that thinking creatively, with one eye on the grand vision and the other on the detail. You see opportunities for improvement everywhere you look, and are curious, passionate and tenacious in pursuit of best-imaginable experiences.\nYou’ll have experience of leading teams including other service designers, UX researchers and designers to deliver end-to-end propositions.\nYou are curious and experimental, actively exploring how emerging technologies are changing the way people interact with products and services, and the way we design them.\nAs a bonus, you might have\nExperience in user experience\nExperience in strategic foresight or trend analysis.\nExperience in brand identity and brand strategy.\nExperience in digital Marketing or marketing strategy.\nExperience in change management, operational improvement and metrics consulting.\nExperience designing digital services or experiences that use AI, automation or other emerging technologies.\nYou are security clearable\nWho we are:\nAt NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.\nwhat we'll offer you:\nWe offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.\nYou can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/\nWe are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.\nBack to search\nEmail to a friend\nApply now","description_format":"text","description_chars":8174,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-16T04:13:07Z"},{"event":"close","at":"2026-10-16T09:31:40Z"},{"event":"reopen","at":"2026-10-16T09:34:19Z"},{"event":"close","at":"2026-10-17T02:22:31Z"},{"event":"reopen","at":"2026-10-17T09:52:55Z"},{"event":"close","at":"2026-10-17T16:06:38Z"},{"event":"reopen","at":"2026-10-18T05:18:56Z"},{"event":"close","at":"2026-10-19T08:43:28Z"},{"event":"reopen","at":"2026-10-19T12:52:11Z"},{"event":"close","at":"2026-10-19T20:45:39Z"},{"event":"reopen","at":"2026-10-20T04:12:37Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.656,"p_room":0.36,"age_days":40,"expected_fill_days":21,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-lead-service-ux-designer","json_url":"https://alion.io/job/ntt-data-lead-service-ux-designer.json","meta":{"generated_at":"2026-10-23T17:35:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-lead-service-ux-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-lead-service-ux-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-lead-service-ux-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-lead-service-ux-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-lead-service-ux-designer"}]}